Jordyn Atwood

• Developed training materials and resources to improve employee knowledge and engagement.
• Assisted in creating standardized procedures for resolving customer inquiries efficiently.
• Monitored trainee performance and provided constructive feedback to ensure high-quality service delivery.
• Collaborated with management to identify training needs based on performance metrics and customer feedback.
• Assisted customers by answering inquiries and resolving issues swiftly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Set effective schedules and work assignments, balancing team strengths against coverage demands.
• Supported quality assurance programs, inspecting completed work to verify performance and identify deficiencies.
• Assisted senior management with operational leadership by reporting daily activities and documenting notable incidents.
• Engaged employees and improved job satisfaction with regular feedback and motivational strategies.
• Coached team members with tasks and daily/weekly goals.
• Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
• Escalated safety and quality issues to initiate remedial action.

Carried out supervisory activities as outlined in organizational policies.