Hospitality and service professional with extensive experience in high-volume fine dining, private club service, luxury events, and guest experience management. Background in both upscale restaurant environments and private golf club operations, with strengths in wine and bottle service, guest retention, and event execution.
Overview
8
8
years of professional experience
Work History
Server
ML Rose Craft Beer & Burgers
Nashville, TN
02.2024 - Current
Deliver high-volume, high-quality service in a fast-paced neighborhood friendly dining and bar environment
Utilize Toast POS system for accurate order entry, payment processing, and tab management
Build repeat clientele through personalized hospitality and strong guest rapport
Provide elevated menu guidance and upselling of craft beer, cocktails, and chef features
Train new team members as a certified classroom server and onboarding support
LMSW Social Worker II
Vanderbilt University Medical Center
Nashville, TN
07.2022 - Current
Manage high-volume, high-pressure environments requiring rapid assessment, composure, and service-oriented support
Provide calm, client-centered communication in emotionally complex and fast-moving situations
Coordinate multidisciplinary teams to ensure seamless service delivery and outcomes for diverse populations
Maintain precision, discretion, and professionalism in all documentation and interactions
VIP Bottle and Cocktail Server
Lynora’s Italian Restaurant/Club Spazio
West Palm Beach, FL
05.2021 - 07.2022
Managed VIP sections, premium liquor presentations, mixers, garnishes, and guest requests while maintaining service standards
Increased guest satisfaction through proactive communication, product knowledge, and anticipating client needs
Processed high-value transactions accurately using POS systems and handled cash/card payments
Managed 3-4 table sections efficiently during peak service with strong attention to guest experience
Built rapport with repeat guests and provided luxury-level service in a fast-paced nightlife environment
Cocktail Server / Bartender
Emerald Dunes Golf Club
Palm Beach, FL
08.2018 - 05.2021
Delivered luxury hospitality across fine dining, bar service, beverage cart, and private club events
Executed high-end wine dinners, tastings, and curated dining experiences with elevated service standards
Supported large-scale golf tournaments, fundraisers, and private VIP events
Provided on-course beverage and food service ensuring seamless guest experience throughout play
Assisted in banquet-style service, small plate tastings, setup, execution, and breakdown
Maintained guest relationships in a private club, luxury-focused environment
Education
Master of Social Work -
Florida Atlantic University
01-2022
Bachelor of Social Work - undefined
University of Mississippi
01-2018
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Venue promotion
Alcohol awareness
VIP clientele handling
RECOGNITION & LEADERSHIP
Multiple nominations for VUMC Social Worker of the Year (2022, 2023, 2025)
Selected as MSW intern instructor/mentor (2023–2026) supporting student training and development