Jordyn Willard
Murfreesboro
Summary
Developed strategic project management skills within fast-paced operational environment, focusing on efficiency and team collaboration. Proven ability to streamline processes and enhance productivity. Seeking to leverage these transferable skills in new and challenging field.
Overview
6
6
years of professional experience
Work History
P&D Supervisor
Estes Express Lines
06.2023 - 09.2024
- Championed continuous improvement initiatives within the P&D department, encouraging employees to seek innovative solutions for addressing everyday challenges faced during operations.
- Developed strong professional relationships with suppliers and vendors to secure timely deliveries.
- Improved team productivity with regular performance evaluations, feedback sessions, and targeted training initiatives.
- Identified areas for improvement within the P&D process through data analysis, leading to targeted action plans addressing identified weaknesses efficiently.
- Reduced delivery times for clients by optimizing logistics processes and route planning.
- Streamlined P&D operations by implementing efficient scheduling and project management techniques.
Terminal Clerk III
Estes Express Lines
04.2019 - 06.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to safety compliance by adhering to regulations and reporting any discrepancies observed.
- Facilitated communication between various departments, ensuring seamless coordination of shipments.
- Enhanced customer satisfaction through timely and accurate processing of shipment documents.
- Maintained updated knowledge of operational procedures, staying informed on industry changes or regulatory updates.
- Managed time-sensitive deadlines efficiently, prioritizing tasks for optimal results.
Billing Specialist
Superior Traffic Control
09.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
Associate of Science - Science
Motlow Community College
Smyrna 01-2018
High School Diploma -
Oakland High School
Murfreesboro 05-2015
Skills
- Route planning
- Project scheduling
- Organizational development
- Schedule coordination
- Delivery management
- Truck dispatching
- Driver monitoring
- Customer service
- Time management
- Organizational skills
Timeline
Billing Specialist
Superior Traffic Control
09.2024 - Current
P&D Supervisor
Estes Express Lines
06.2023 - 09.2024
Terminal Clerk III
Estes Express Lines
04.2019 - 06.2023
Associate of Science - Science
Motlow Community College
High School Diploma -
Oakland High School
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