Summary
Overview
Work History
Education
Skills
Timeline
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Josalyn Kelly

Chattanooga

Summary

Dynamic Learning Consultant at Unum with a proven track record in developing impactful training programs and assessments. Skilled in organizational development and communication, I excel in enhancing learning outcomes and fostering collaboration. Recognized for resolving complex issues and improving operations, I bring adaptability and strong interpersonal skills to every project.

Overview

15
15
years of professional experience

Work History

Learning Consultant

Unum
10.2020 - Current
  • Delivered top-quality training documentation, manuals, and tools addressing needs of Total Leave contact center.
  • Planned and monitored implementation of technology-based learning programs.
  • Developed assessments to evaluate course effectiveness, altering content and delivery to achieve learning goals.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Provided subject matter expertise on all courses, materials, and lesson plans.
  • Designed course materials and supported implementation.
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Store Manager

Key Jewelers
05.2016 - 10.2020
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Shift Leader

Arby's
07.2010 - 05.2012
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Science - Psychology And Sociology

Jacksonville State University
Jacksonville, AL
12-2016

Skills

  • Organizational development
  • Group and individual instruction
  • Collaboration
  • Multitasking Abilities
  • Interpersonal skills
  • Communication
  • Task prioritization
  • Relationship building
  • Active listening
  • Time management
  • Problem-solving
  • Problem-solving abilities

Timeline

Learning Consultant

Unum
10.2020 - Current

Store Manager

Key Jewelers
05.2016 - 10.2020

Shift Leader

Arby's
07.2010 - 05.2012

Bachelor of Science - Psychology And Sociology

Jacksonville State University

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Josalyn Kelly