Jose Simental
Memphis
Summary
Dedicated professional with strong customer service and adaptability skills. Proven ability to lead projects and manage operations effectively, contributing to enhanced team performance and customer satisfaction. Detail-oriented professional experienced in documentation and inventory management. Expertise in warehouse operations and project leadership ensures efficient processes and high-quality service delivery. Committed to supporting organizational goals through effective collaboration and operational excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DCC Associate
Exertis Jams Industries
Southaven
01.2021 - Current
- Prepared and maintained accurate documentation for shipments and deliveries.
- Supported training of new associates on operational procedures.
- Assisted in managing inventory levels and product availability.
- Utilized warehouse management systems to track product movement.
- lead project for creating a new department in the facility and launch
- Experience with excel and word
Call Center Representative
Walt Disney Imagineering
Memphis
05.2019 - 11.2020
- Managed customer inquiries through phone and email channels efficiently.
- Resolved customer concerns regarding theme park experiences and reservations.
- Provided product information on attractions and services to enhance guest satisfaction.
- Collaborated with team members to ensure consistent service delivery standards.
- Adapted communication style to meet diverse customer needs effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Grocery Stocker
Farmers Marker
Memphis
08.2018 - 07.2019
- Stocked shelves with grocery items to ensure product availability.
- Organized backroom inventory for efficient access and management.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and order in store aisles and displays.
- Rotated stock to prioritize fresh items and minimize waste.
- Collaborated with team members to complete daily tasks effectively.
- Reported low inventory levels to management for timely restocking.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
- Assisted customers in locating desired items within the store.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
Education
GED -
Kirby High School
Memphis, TN08-2013
Skills
- Documentation management
- Inventory management
- Warehouse operations
- Project leadership
- Microsoft Excel
- Customer relationship management
- Adaptable communication
- Order fulfillment
- Computer skills
- Attention to detail
Languages
Spanish
Professional
Certification
- Forklift certified for reach trucks
Timeline
DCC Associate
Exertis Jams Industries
01.2021 - Current
Call Center Representative
Walt Disney Imagineering
05.2019 - 11.2020
Grocery Stocker
Farmers Marker
08.2018 - 07.2019
GED -
Kirby High School
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