Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH BARBATO

KNOXVILLE

Summary

Dynamic merchandising professional with extensive experience at Gap Inc. (Old Navy), excelling in visual merchandising and inventory management. Proven track record in driving revenue growth through strategic sales initiatives and exceptional customer service. Adept at training and motivating teams to achieve high performance and operational excellence.

Overview

15
15
years of professional experience

Work History

ASSISTANT GENERAL MANAGER MERCHANDISING

Gap Inc. (Old Navy)
Knoxville
10.2023 - Current
  • Merchandising and planning department to company standards.
  • Adapting departments and merchandise to meet customer and seasonal needs.
  • Planning and executing monthly department changes, as dictated by the Style Guide.
  • Planning and execution to meet or exceed company goals.
  • Planning and execution to meet or exceed company standards.
  • Flexing and merchandising of leveled products.
  • Maintaining weekly records of department performance and opportunities.
  • Setting the standard for customer experience, coaching and training staff to meet those expectations.
  • Assisting any departments outside my own in whatever they need.
  • Guiding and coaching team daily on opportunities to maintain the highest standards possible.
  • Managing inventory to ensure customers are able to make purchase decisions as accurately as possible.
  • Training leads in department expectations, goals, customer service standards and coaching opportunities to guide them into their next role.
  • Recruiting and interviewing new employee candidates.
  • Executing new employee onboarding and ensuring an accurate record of government documents, along with training.
  • Writing schedules to meet store needs.
  • Assisting with twice-yearly inventory counts, including the following: counting, auditing, planning, sticker placement, training, and managing. Of which I was a district leader.
  • Merchandising and planning department to company standards.

ASSISTANT MANAGER MERCHANDISING

Gap Inc. (Old Navy)
Knoxville
03.2021 - 09.2023
  • Merchandising and planning department to company standards.
  • Reviewed monthly financial statements for accuracy before submitting them for management review.
  • Created weekly reports that highlighted key performance indicators related to store operations.
  • Provided excellent customer service by addressing inquiries promptly and efficiently.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Analyzed sales reports to identify trends and develop strategies to capitalize on opportunities.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Communicated and coordinated planogram execution with store management.
  • Resolved customer complaints in a prompt and professional manner.
  • Organized and prioritized projects.

ASSISTANT MANAGER CUSTOMER OPERATIONS

Gap Inc. (Old Navy)
Knoxville
06.2019 - 03.2021
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed budgets for travel, training, and team-building activities.
  • Delegated work to staff, setting priorities and goals.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.

ASSISTANT STORE MANAGER

Tawa Services, Inc. (99 Ranch/168 Markets)
02.2016 - 06.2019
  • Set goals and maintaining store performance to the highest degree possible.
  • Plan and implement strategies in order to increase revenue and overall store performance.
  • Implement and maintain programs to ensure customer satisfaction.
  • Monitor and control shrinkage and loss prevention measures to ensure that all company standards are met.
  • Monitor, constantly, shop floor standards and cleanliness.
  • Ensure that all safety protocols are being met and make corrections as necessary.
  • Maintain consistent and accurate communication of all aspects of store operations with district team.
  • Maintain and schedule all maintenance required to keep store equipment in top condition.
  • Communicate and collaborate with department managers on more effectively merchandising and promoting items in store to remain relevant with customer demands.
  • Heading up new training procedures with all department managers, and following up to ensure proper execution.
  • Conducting investigations into loss prevention issues.
  • Maintaining communication of store performance and safety issues with department managers and store staff.
  • Conduct interviewing and hiring of store staff, as well as conduct performance reviews.
  • Utilizing SAP system for: purchase order creation, shipping and receiving, inventory management and monitory sales/item movement.

ASSISTANT MANAGER

Fresh & Easy
06.2010 - 11.2015
  • Daily responsibilities: meet store budgets, monitor and control shrink, maintain communication with team, monitor and control payroll, ensure that we meet all government regulations and maintain a clean and friendly store environment at all times.
  • Ensure that all associates are providing excellent customer service by using the G.U.E.S.T. model.
  • Interview and hire new staff as well as conduct performance reviews.
  • Train staff in company procedures and coach.
  • Devise strategies for increased sales and loyalty card participation.
  • Read and analyze P&L reports.

Education

THREE YEARS OF MUSIC PERFORMANCE and GENERAL EDUCATION -

Citrus Community College
Azusa, CA
01.2012

Skills

  • Visual merchandising
  • Inventory management
  • Financial analysis
  • Financial reporting
  • Data reporting
  • Employee training
  • Project management
  • Customer service
  • Conflict resolution
  • Sales strategy
  • Staff scheduling
  • Loss prevention
  • Employee motivation
  • Time management abilities
  • Revenue forecasting
  • Continuous improvement
  • Schedule management

Timeline

ASSISTANT GENERAL MANAGER MERCHANDISING

Gap Inc. (Old Navy)
10.2023 - Current

ASSISTANT MANAGER MERCHANDISING

Gap Inc. (Old Navy)
03.2021 - 09.2023

ASSISTANT MANAGER CUSTOMER OPERATIONS

Gap Inc. (Old Navy)
06.2019 - 03.2021

ASSISTANT STORE MANAGER

Tawa Services, Inc. (99 Ranch/168 Markets)
02.2016 - 06.2019

ASSISTANT MANAGER

Fresh & Easy
06.2010 - 11.2015

THREE YEARS OF MUSIC PERFORMANCE and GENERAL EDUCATION -

Citrus Community College

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