Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Barnard

Kingsport

Summary

Dynamic professional with extensive experience in staff management and customer service, notably at Speedy Pro Services. Proven track record in training and mentoring teams, enhancing productivity through effective communication and problem-solving. Skilled in Zoho and committed to fostering a collaborative work environment that drives organizational success.

Overview

12
12
years of professional experience

Work History

Pressure Washing Supervisor

Speedy Pro Services
05.2025 - Current
  • Oversaw daily operations, ensuring timely task completion and smooth workflow.
  • Applied leadership and problem-solving skills to enhance team efficiency and organize workflows.
  • Resolved team conflicts promptly, fostering a harmonious and productive work environment.
  • Increased productivity through efficient workflows and clear expectations for staff.
  • Enhanced communication by holding regular meetings and encouraging open dialogue.
  • Collaborated with departments to achieve organizational goals and promote teamwork.
  • Mentored junior staff, sharing knowledge to support career development.
  • Identified operational inefficiencies, implementing corrective measures for increased effectiveness.

Customer Service Specialist

Sherwin-Williams Paint Store
08.2020 - 05.2025
  • Resolved escalated calls effectively, balancing company and customer needs.
  • Maintained professionalism while managing high call volumes, ensuring a positive experience.
  • Trained new employees on best practices for handling challenging customer interactions.
  • Adapted to changes in company policies, guaranteeing accurate information delivery.
  • Boosted customer satisfaction by promptly addressing and resolving issues.
  • Established client trust through clear communication and understanding of unique challenges.
  • Mitigated customer complaints with timely, effective solutions.
  • Enhanced customer retention through exceptional problem-solving and personalized service.

Quality Control Inspector

NFI Distribution
05.2019 - 04.2020
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Plumber's Assistant

Hvac Inc
05.2016 - 03.2019
  • Participated in emergency repair situations, providing prompt assistance to restore functionality quickly.
  • Facilitated smooth communication between lead plumbers and clients regarding project progress updates or concerns.
  • Contributed to successful project outcomes by following precise instructions from lead plumber during installations and repairs.
  • Completed necessary paperwork diligently post-project completion for proper recordkeeping.
  • Conducted quality checks after each job completion, ensuring top-notch service delivery to clients.
  • Assisted with inventory management, helping maintain adequate stock levels for efficient operation.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.

Stocker

Kroger
08.2015 - 05.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Crew Trainer

McDonald's
03.2013 - 04.2015
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma - General Studies

Patrick Henry Highschool
Glade Spring, VA
08.2015

Skills

  • Training and mentoring
  • Goal orientation
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Staff discipline
  • Team building
  • Negotiation skills
  • Telephone and email etiquette
  • Outbound calling
  • Appointment scheduling
  • Verbal and written communication
  • Computer proficiency
  • Zoho expertise
  • Zoho Books proficiency
  • Positive attitude
  • Team collaboration
  • Microsoft Windows proficiency
  • Zoho

Timeline

Pressure Washing Supervisor

Speedy Pro Services
05.2025 - Current

Customer Service Specialist

Sherwin-Williams Paint Store
08.2020 - 05.2025

Quality Control Inspector

NFI Distribution
05.2019 - 04.2020

Plumber's Assistant

Hvac Inc
05.2016 - 03.2019

Stocker

Kroger
08.2015 - 05.2016

Crew Trainer

McDonald's
03.2013 - 04.2015

High School Diploma - General Studies

Patrick Henry Highschool

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Joseph Barnard