Joseph Boyd
Cosby
Summary
With a proven track record at McCoy Tile Works, I excel in delivering high-quality remodeling and tile installation projects, leveraging my expertise in tiling and project management. Known for enhancing customer satisfaction through meticulous craftsmanship and effective communication, I consistently meet deadlines, ensuring projects are completed with precision and care. My approach has led to a significant increase in client referrals and repeat business.
Overview
14
14
years of professional experience
Work History
Home Remodeling
Self Employed Web
09.2024 - Current
- Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
- Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
- Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
- Ensured safety compliance at worksites, conducting regular inspections and addressing potential hazards promptly.
- Conducted thorough post-project evaluations to ensure complete client satisfaction before closing out contracts.
- Advised clients on design choices based on current trends and functional considerations, resulting in aesthetically pleasing spaces that met their needs.
- Reduced material waste by accurately estimating project requirements and closely monitoring inventory levels.
- Collaborated with architects and designers to develop innovative solutions for complex remodeling challenges.
- Increased company revenue through consistent delivery of high-quality home remodeling services, leading to repeat clients and referrals.
- Streamlined project timelines by effectively managing subcontractors, ensuring timely completion of tasks.
- Facilitated smooth communication between clients, subcontractors, suppliers, and internal teams throughout the entire remodeling process.
- Achieved high customer satisfaction ratings, meticulously addressing all post-completion concerns and adjustments.
- Improved project outcomes with thorough pre-construction consultations, understanding client needs and setting clear expectations.
Pool Technician
Mannix Pools
07.2019 - 12.2022
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
- Implemented cost-saving measures without compromising on quality by negotiating deals with suppliers and suggesting alternative materials when appropriate.
- Generated increased customer referrals through exceptional service and attention to detail in all aspects of the remodeling process.
- Contributed to the company''s growth by actively seeking new business opportunities and maintaining a strong network of industry contacts.
- Conducted comprehensive site assessments, identifying potential challenges or obstacles before initiating the remodeling process.
- Monitored ongoing projects closely, addressing any concerns or issues promptly to maintain client satisfaction levels.
- Trained junior team members on best practices for effective consultation techniques.
- Assisted in resolving any conflicts between stakeholders during the course of a remodeling project, facilitating a smooth resolution process.
- Collaborated with architects, designers, and contractors to create cohesive and functional spaces for clients.
- Developed strong relationships with vendors and suppliers to secure high-quality materials at competitive prices.
- Evaluated clients'' needs and preferences, delivering customized design solutions for successful remodeling projects.
- Safeguarded client investments by ensuring compliance with local building codes, regulations, and permit requirements throughout the construction process.
- Delivered visually striking results through seamless coordination with interior designers and other professionals involved in each project.
- Enhanced client satisfaction by providing personalized remodeling consultations and tailored recommendations.
- Maintained thorough knowledge of industry trends and innovations, incorporating them into remodel designs when applicable.
- Streamlined communication channels between clients and project teams, fostering a smoother project execution process.
- Managed project timelines efficiently, ensuring timely completion of all remodeling tasks within budget constraints.
- Guaranteed client satisfaction by conducting post-project evaluations to gather feedback and make necessary improvements.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Inspected tools and equipment to maintain safety and efficiency.
- Mixed and poured concrete for variety of projects.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Installed drywall, siding and other structural components.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Helped with erecting scaffolding and ladders.
- Operated forklifts and boom lifts to complete various tasks.
Tile Setter
McCoy Tile Works
01.2011 - 04.2019
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
- Reduced material waste by efficiently planning layouts and cuts before commencing installation procedures.
- Ensured accurate alignment of tiles using leveling systems for professional results that exceeded clients'' expectations.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Conducted thorough site assessments before installation to identify any potential issues and provide accurate quotes to clients.
- Expedited project completion times by effectively managing multiple tasks simultaneously while maintaining quality standards.
- Assisted clients in selecting grout colors that complemented their chosen tile design, enhancing overall aesthetics of the finished project.
- Completed high-quality installations with precision cutting and fitting of tiles for residential and commercial projects.
- Provided clear communication with clients regarding project timelines, budgets, and potential challenges during the installation process.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Performed regular maintenance on tools and equipment to ensure optimal functionality during each project.
- Consistently met deadlines for high-pressure projects, ensuring customer satisfaction and repeat business opportunities.
- Increased client referrals through exceptional craftsmanship and attention to detail in all completed projects.
- Collaborated with contractors and architects to execute complex designs, resulting in visually appealing spaces.
- Followed strict building codes when installing tiles in wet areas like bathrooms or kitchens to ensure water resistance.
- Promoted company brand by consistently delivering high-quality workmanship that led to increased market exposure through word-of-mouth endorsements from satisfied customers.
- Updated knowledge continuously through industry seminars and workshops to remain current on best practices in tile setting techniques.
- Followed general safety measures and used tools and machinery properly to avoid mishaps.
- Updated logs and completed timely job paperwork.
- Greeted customers cheerfully and provided expert service.
- Developed strong relationships with suppliers to negotiate better prices on materials without sacrificing quality.
- Demonstrated versatility in skillset by proficiently working with various types of tiles such as ceramic, porcelain, glass, and natural stone.
- Enhanced customer satisfaction by providing expert advice on tile selection, design, and installation techniques.
- Improved project efficiency by accurately estimating tile quantities and ordering materials in a timely manner.
- Used safe lifting, equipment and behavioral practices.
- Used schematic diagrams to plan work.
- Installed tile flooring in residential homes and commercial buildings.
- Maintained safe, clean and organized work environment.
- Used specialized tools and equipment to cut, shape and install tile.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Followed strict safety standards for customer and worker protection.
- Followed industry standards and regulations for different types of tile installation projects.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Completed skilled repairs of existing tile installations.
- Helped supervisors create cost estimates for tile installation projects.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Prepared for new installations and repair work by removing original materials and debris.
- Completed accurate, well-aligned and straight work according to job specifications.
- Achieved smooth surfaces with correct cuts and skills in polishing materials.
- Determined and implemented best layout to achieve desired pattern.
- Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
- Applied protective materials to reduce damage, dust and debris.
- Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
- Sealed joints with mortar or cement to achieve design looks and promote longevity.
- Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
Education
Diploma - Printing Graphics, Horticulture
A.C. Reynolds High School
Asheville, NC06.2002
Skills
- Drywall installation
- Door installation
- Flooring installation
- Appliance installation
- Countertop installation
- Insulation work
- Fixture installation
- Structural repairs
- Custom cabinetry
- Electrical work
- Tiling expertise
- Staircase construction
- Permit acquisition
- Framing
- Concrete pouring
- Deck building
- Demolition techniques
- Painting techniques
- Tile installation
- Cabinet installation
- Hand tool proficiency
- Heavy equipment operation
- Ventilation systems
- Electrical wiring
- Demolition
- Problem-solving
- Heavy lifting
- Hand and power tool operation
- Project management
- Attention to detail
- Measurements and calculations
- Form construction and removal
- Team player
- Installation and finishing
- Blueprints and specifications
- Material loading and unloading
- Worksite safety and maintenance
- Job site measuring and layout
- Heavy machinery operation
- Skilled with ladders and scaffolds
- Physical strength and stamina
- Mechanical troubleshooting
- Physical agility and coordination
- Quality control
- Code compliance
- Incident reporting
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Power tools operation
- Reliability
- Excellent communication
- Materials handling
- Relationship building
Timeline
Home Remodeling
Self Employed Web
09.2024 - Current
Pool Technician
Mannix Pools
07.2019 - 12.2022
Tile Setter
McCoy Tile Works
01.2011 - 04.2019
Diploma - Printing Graphics, Horticulture
A.C. Reynolds High School
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