JOSEPH DEEBAN GOMEZ
Chennai
Summary
Experienced leadership professional, prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
12
12
years of professional experience
Work History
Associate, Fund Administration II (Team Lead)
Bank of New York Mellon
03.2017 - Current
- Leading a team of 25 members in delivering high-quality Operational services by mentoring and identifying opportunities for professional growth.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Ensuring if all the requested trades are processed within valuation point and disseminate Cash flow reports to stakeholders with detailed trade activity for the day.
- Evaluate employee skills and product knowledge test, regularly and promoting training sessions for individuals with lagging skills.
- Managing critical clients like Morgan Stanley, Invesco, Blackrock etc., and point of contact for all the clients to meet our monthly KPI/KRI goals
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Foresight of time Management with successful delivery of daily process with efficient execution and client satisfaction
- Conduct error analysis and implement Agile methodologies to improve team efficiency and productivity
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Operations Executive
PSS Exports
12.2015 - 01.2017
- Responsible for Client Handling
- Maintaining and Handling Overseas Mail Correspondence
- Processing Stock Purchase and Payment transactions
- Preparing and Submitting monthly Stock Statement Report to bank
- Processing Shipping Documentation once purchase order received from client
- Follow up on client’s payments for the Purchased Goods
- Marketing Stock Products to various potential clients
- Gathering enquiries from clients and arrange availability of the requested products
- Review Feedback from Clients and Finding Solutions for problems
Paid Search Executive
Mouseback
10.2012 - 12.2013
- Maintaining and Handling various Clients AdWords Account
- Reviewing keywords for products
- Research and apply new Strategical AdWords campaigns on weekly basis
- Preparing and submitting Weekly & Monthly AdWords account performance reports to respective clients
- Reviewing and implementing monthly budget
- Generating additional reports requested by clients
- Review Feedback from clients
- Making New plans and achieving the New goals and targets fixed by the client every month
Education
Master’s in Business Administration - Finance and Marketing
Bharathidasan University
01.2015
Bachelor’s degree in Business Administration - undefined
VOC College under Manonmaniam University
01.2012
Skills
- Leadership and Mentoring
- Proactive Thinking
- Quick learning
- Attention to detail
- Coaching and mentoring
- Client communication
- Schedule management
- Task delegation
- Process improvement
- Strategic planning
- Relationship building
- Problem-solving
LANGUAGES KNOWN
English - Read, Write, Speak
Tamil - Read, Write, Speak
Accomplishments
- Earned “Bravo” award for migrating onshore outsource tasks to India.
- Received “WOW” award for tackling the adhoc volumes and assistance during those situations
- Earned “Take a bow” award for quick learning of activity and executing it with100 % efficiency.
- Provided exceptional performance and received3 promotions in the last4 years.
Timeline
Associate, Fund Administration II (Team Lead)
Bank of New York Mellon
03.2017 - Current
Operations Executive
PSS Exports
12.2015 - 01.2017
Paid Search Executive
Mouseback
10.2012 - 12.2013
Bachelor’s degree in Business Administration - undefined
VOC College under Manonmaniam University
Master’s in Business Administration - Finance and Marketing
Bharathidasan University
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