JOSEPH GOUGE

GS-13 40 Hrs per week

• Configured hardware and software as required in service of enterprise wide projects.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained and supported applications using MS Entra environment.
• Monitored systems in operation and input commands to troubleshoot areas.
• Utilizing MS ADFS, created and maintained party trusts between servers.
• Worked with internal and external stakeholders to update server certificates in support of critical applications.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Collaborated with vendors to resolve advanced problems.
• Monitored systems in operation and quickly troubleshot errors.
• Researched product and issue resolution tactics to address customer concerns.
• Administered web server and supported SharePoint and MS Teams server-based applications.

GS-12 40 Hrs per week

• Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs and monitored performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Modified and directed project plans to meet organizational needs.
• Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
• Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.

GS-12 40 Hrs per week

• Managed IT operations for the Dakota Water Science Center to include the main Rapid City office as well as four satellite office locations.
• Responsible for managing three other IT Specialists that provide support for the center.
• Evaluated the work performance of subordinates and make recommendation based on performance to include recognition, awards and disciplinary action when needed.
• Project manager for upgrade and migration to new Enterprise ticketing systems that supports over two thousand users.
• Maintained and managed large IT budget that maintains services for five office locations.
• Assigned and planned work to be accomplished by subordinates. Set assignments based on priorities and capabilities of employees.
• Worked with field scientists to improve IT capabilities in the field to allow for faster data access.
• Researched new technologies to incorporate into our various environments.
• Worked with various vendors that help to maintain the IT and telecom infrastructure of the various sites.
• Initiated ways to improve production, processes and overall quality of work.

GS-11 40 Hrs per week

• Planned, coordinated, and installed application software and hardware to maintain and improve Cyber Operations Center overall readiness.
• Troubleshot and diagnosed system failures to isolate problems and correct them.
• Project manager for upgrade and migration of existing systems to virtualized environment to include cloud infrastructure.
• Provided guidance and technical assistance to over 10 junior admins in support of software, hardware and databases.
• Improved performance of automated systems to increase functionality of the systems they support.
• Created and implemented new system and software policies and procedures that improved the overall effectiveness of the environment.
• Created and maintained virtual environments and troubleshoot and resolve any issues that arise in those environments.
• Researched new technologies to incorporate into our various environments.
• Worked with IT solutions vendors to determine the best IT solutions and the various aspects of their implementation.
• Researched and wrote technical articles on Hybrid environments, Security protocols and procedures and other subjects relevant to the mission.

GS-11 40 Hrs per week

• Provide Desktop and Server-side support.
• Project manager for laboratory wide systems replacement to include research, evaluation, acquisition and implementation of new systems across the environment.
• Project manager for build out of new VM environment for Bio Safety laboratories.
• Conduct vulnerability scans on systems and network to ensure a secure environment.
• Maintain and provide support for both Windows and Linux servers.
• Designed and configured new office wireless network.
• Performed port patching and configuration of LAN and VLAN on Juniper and Cisco network switches.
• Training of employees on proper uses and dissemination of data.
• Provide support and maintain various databases.
• Manage security access and access levels for facility.
• Provide overall Information Assurance for laboratory consisting of over 80 systems and 60 employees.
• Provide network support and maintain network infrastructure within the facility. Create and maintain users in both Active Directory and Exchange.
• Supervise, guide and train lower level IT members.

40 Hrs per week

• Managed IT department to include the full supervision and administration of multiple server environments.
• Resolved issues both remotely and onsite in an environment that includes Mac OSX, Windows and Linux operating systems.
• Project manager for a corporate headquarter relocation.
• Onsite Project manager for the decommissioning of two of our European data centers to ensure the successful migration of various clients data to include HBO, BRAVO and other national networks.
• Coordinated physical building security requirements to meet contractual guidelines.
• Maintained servers and resolved issues with Linux Tomcat servers for use in Production and QA environments.
• Project Manager for all data migration for company acquisition.
• Converted aging physical corporate servers into virtualized servers using VMware vSphere.
• Migrated a Windows Server 2003 domain to Windows Server 2008 while keeping users and permissions intact for the new corporate office.
• Worked in an Agile environment with experience on multiple teams within the development structure.
• Designed, developed and implemented test cases within the full development lifecycle of our software solution.
• Maintained servers and trouble shot issues for Linux servers in our Production and QA environments.
• Acted as units Git and GitHub Administrator
• Project manager for data migration into to new automation environment.
• Created and executed automated software test cases in order to speed up Sanity and Regression testing using mainly cucumber and Java languages.
• Team lead for maintenance and maintenance issues for HBO Nordic that include working with counter parts at HBO to ensure customer satisfaction.

40 Hrs per week

• Managed help desk utilizing ticketing system.
• Communicate with clients to resolve issues remotely and onsite.
• Resolved both software and hardware issues on Windows, Mac OSX and Linux systems.
• Managed multiple clients remotely via Microsoft Active Directory, Microsoft Exchange Server and various others systems.
• Monitor and manage alerts and backups through a remote monitoring system.

Full Time & Part Time

• Analyzed intelligence information and disseminated the data for leadership
• Held and maintained a Top-Secret clearance in accordance with requirements due to the classified nature of my position.
• Served in Operation Iraqi Freedom working and coordinating with other members of the Intelligence community.
• Supervised Marines as a Sergeant. Providing them with guidance pertaining to their role in the US intelligence community.
• Was responsible for briefing and debriefing officers with time sensitive information in a fast-paced environment during active operations.
• Provided analysis and reports on various topics related to the mission, weapon systems and the overall strategy..
• Analyzed flight video and edited video for its dissemination to the public.