Joseph Jayaseelan

Implemented automated dunning email process based on ageing buckets, improving follow-up efficiency and accelerating collections and Introduced automated alerts for high-value overdue invoices, enabling prioritized action and reducing collection risk. Developed automated AR aging dashboards and reports, providing real-time visibility into collection performance and enabling data-driven decisions. Automated customer statement generation and account summaries, ensuring timely communication and improved payment cycles. Implemented credit risk monitoring framework for high-risk customers, helping reduce potential bad debt exposure and Led initiatives to reduce overdue balances and bring 30+ aging close to zero through structured follow-up strategies. Successfully managed day-to-day AR operations while ensuring SLA adherence for customer requests and voicemail resolutions. Strengthened customer and sales collaboration through regular review meetings, ensuring timely invoice delivery, dispute resolution, and improved collections performance

Supported SAP S/4HANA implementation for AR and O2C processes, improving system efficiency and process visibility. Implemented automated payment reminders and dispute tracking workflows using ERP tools (SAP/Oracle) to improve follow-ups and reduce manual effort and Managed end-to-end Accounts Receivable and collections processes, driving timely collections and reducing DSO and aged receivables. Handled high-value and complex customer accounts, including escalations, payment negotiations, and dispute resolutions also, Prepared AR aging reports, DSO analysis, and collections performance dashboards using ERP systems and advanced Excel tools (Pivot Tables, VLOOKUP/XLOOKUP)

Proactively followed up with customers through calls, emails, and written communication to ensure timely collection of outstanding invoices and maintain healthy cash flow and Resolved payment discrepancies, disputes, and deductions by coordinating with Sales, Billing, and Finance teams for faster resolution. Maintained accurate documentation of collection activities, prepared AR status reports, and ensured compliance with company credit policies and procedures and Performed customer payment application and account reconciliation, ensuring accuracy in AR records and minimizing unapplied cash.

Proactively followed up with customers for pending payments through reminder emails and calls to ensure timely collection of receivables and

Tracked outstanding invoices and due dates while maintaining updated AR ageing reports for effective monitoring of receivables. Updated payment status in the system and maintained detailed records of customer communications for transparency and audit purposes also, Supported month-end AR activities while demonstrating strong verbal and written communication skills in customer interactions