Summary
Overview
Work History
Education
Skills
Timeline
The Swiss Army Award
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Joseph McAfee

Oakland

Summary

Dynamic and highly reliable bartender with extensive experience at Villa Castrioti, known for crafting seasonal cocktails and enhancing customer satisfaction. Proven ability to train staff and implement process improvements, showcasing strong multitasking and exceptional customer service skills. Committed to responsible alcohol service and fostering positive guest relationships.

Overview

6
6
years of professional experience

Work History

Bartender/Server

Villa Castrioti
05.2023 - Current
  • Learned cocktail preparation techniques and beverage recipes under guidance of experienced bartenders.
  • Assisted in maintaining cleanliness and organization of bar area to ensure efficient service.
  • Developed knowledge of customer preferences to provide personalized drink recommendations.
  • Participated in inventory management, including tracking supplies and restocking as needed.
  • Helped craft seasonal cocktails.
  • Familiarized with bar equipment operation, ensuring proper usage and maintenance procedures followed.

Bartender

Flying Saucer
08.2022 - 06.2023
  • As a beer emporium I learned a lot about beer, the different types, flavor profiles and the brewing process.
  • Trained new bartenders on drink preparation techniques and bar protocols to ensure operational efficiency.
  • Maintained cleanliness and organization of bar area in compliance with health and safety regulations.
  • Implemented process improvements that streamlined service delivery during peak hours, enhancing workflow efficiency.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Front of House Manager

Cafe Ole
01.2022 - 08.2022
  • Supervised daily operations, ensuring exceptional guest experiences and efficient front desk procedures.
  • Trained and mentored staff on customer service standards and operational protocols.
  • Implemented process improvements, enhancing workflow efficiency and reducing wait times for guests.
  • Developed training materials for new hires, improving onboarding experience and retention rates.
  • Resolved guest complaints promptly, maintaining high satisfaction levels and fostering positive relationships.
  • Performed cash handling activities and secured nightly bank deposits.

Bartender

Hock & Hoof
06.2019 - 02.2020
  • Mixed cocktails and beverages following established recipes, ensuring consistent quality and taste.
  • Collaborated with kitchen staff to coordinate food and beverage pairings, improving overall dining experience.
  • Developed signature cocktails that increased customer interest and contributed to positive reviews.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

High School Diploma -

Del Mar High School
San Jose, CA
06-2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Responsible alcohol service
  • Handling difficult customers

Timeline

Bartender/Server

Villa Castrioti
05.2023 - Current

Bartender

Flying Saucer
08.2022 - 06.2023

Front of House Manager

Cafe Ole
01.2022 - 08.2022

Bartender

Hock & Hoof
06.2019 - 02.2020

High School Diploma -

Del Mar High School

The Swiss Army Award

These employees frequently fall under most categories, but bring even more to the table and deserve a class of their own.  They seem to be included in every meeting, project and major decisions because they are the go-to person and everyone in your company probably knows where their offices are located and/or have their extensions memorized. Jack of all Trades.

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Joseph McAfee