Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph Rossi

Fairview,TN

Summary

Dynamic Service Manager with extensive experience at the US Army, adept at resolving customer complaints and enhancing satisfaction through effective communication. Skilled in hydraulic systems and preventative maintenance, I foster team collaboration and consistently exceed performance metrics, ensuring high-quality service delivery and strong client relationships.

Qualified Commercial Service Technician with proven track record in maintaining and repairing commercial systems. Demonstrated success in resolving complex technical issues and ensuring optimal system performance. Known for expertise in troubleshooting and preventative maintenance, consistently delivering effective solutions.

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Professional in diesel operations, with strong capabilities in overseeing maintenance and repair activities. Known for enhancing operational efficiency and ensuring compliance with safety standards. Focused on fostering team collaboration and delivering reliable, high-quality results.

Results-driven mechanical professional prepared to optimize equipment performance and reliability. Proven track record in diagnosing and repairing diverse machinery. Recognized for effective team collaboration and adaptability to changing operational needs. Skilled in hydraulic systems, diesel engines, and electrical troubleshooting.

Overview

7
7
years of professional experience

Work History

Commercial Service Technician

Tennant Company
09.2023 - Current
  • Proactively identified potential hazards during site visits for corrective action before they became problems.
  • Collaborated with sales team to identify upsell opportunities and provide clients with comprehensive solutions.
  • Kept up-to-date records of work completed using company software applications ensuring accurate billing/inventory control.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
  • Established strong client relationships with clear communication, timely responses, and professional service.
  • Performed inventory management tasks to ensure availability of parts for efficient repairs without delays.
  • Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
  • Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
  • Improved response times by effectively managing schedules and prioritizing service calls based on urgency and location.
  • Educated clients on proper care and maintenance techniques to maximize equipment lifespan and performance.
  • Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
  • Served as a reliable resource for both new hires/seasoned technicians seeking advice/guidance regarding technical challenges.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Service Manager

US Army
08.2018 - 03.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated a positive work culture within the diesel department, fostering teamwork and collaboration among staff members.
  • Improved fleet efficiency by implementing effective maintenance schedules and procedures.
  • Provided technical support to field operators during breakdowns or emergencies, offering guidance on best practices for resolving mechanical issues quickly.

Mobile Service Technician

Compact Power Equipment
01.2023 - 09.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Contributed significantly to achieving departmental goals related to customer satisfaction rates by prioritizing task completion based on urgency levels.
  • Utilized advanced diagnostic tools to accurately identify issues in various types of mobile devices or equipment.
  • Resolved complex technical issues with innovative solutions, ultimately enhancing overall system performance for customers'' equipment.
  • Exceeded performance metrics consistently by maintaining a strong focus on efficiency and quality service delivery.
  • Mentored junior technicians, fostering a supportive learning environment for skill development in the workplace.
  • Mitigated risks associated with device mishandling or misuse by providing customers with clear instructions for proper care and maintenance.
  • Maintained detailed records of all completed work orders, providing transparency and ongoing communication between technicians, supervisors, and clients about job progressions or completions.
  • Managed work orders efficiently, ensuring proper documentation and accurate billing practices.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Maintained a clean work environment that promoted safety while enhancing overall productivity.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Inspected and tested heavy equipment components to certify proper operation and safety.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
  • Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
  • Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Restored and modified equipment using welding and metal fabrication techniques.
  • Selected hand tools, power tools and precision measuring instruments according to task requirements.
  • Leveraged diagnostic tools such as multimeters and pressure gauges to accurately identify malfunctions in electrical systems.
  • Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
  • Improved overall productivity with meticulous attention to detail in servicing and repairing heavy equipment components.
  • Enhanced equipment performance by conducting thorough inspections and executing comprehensive preventive maintenance tasks.
  • Conducted thorough safety checks and maintenance, reducing incidence of equipment-related accidents on job site.
  • Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.

Education

GED -

North Knox Jr/Sr High School
Bicknell, IN
05.2018

Skills

  • Pneumatic controls
  • Hydraulic systems
  • Electrical systems
  • Diagnostic testing
  • Schematic interpretation
  • System calibration
  • Preventative maintenance
  • Customer service
  • Mechanical tools
  • Work with minimal supervision
  • Flexible and adaptable
  • Punctual and reliable
  • Problem and issue resolution
  • Verbal and written communication
  • Power tool proficiency
  • Hand tool expertise
  • Troubleshooting skills
  • Diagnostics expertise
  • Professional and courteous
  • Client relationship management
  • Customer relationship management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.

Timeline

Commercial Service Technician

Tennant Company
09.2023 - Current

Mobile Service Technician

Compact Power Equipment
01.2023 - 09.2023

Service Manager

US Army
08.2018 - 03.2025

GED -

North Knox Jr/Sr High School

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Joseph Rossi