Joseph Smallwood
Cookeville
Summary
Diverse work background with a drive for work excellence. Excellent customer service skills, communication, organization, problem solving. A team player who is always open to learn more and do more to be an versatile employee. A lot of experience in a warehouse setting but mostly shipping and other warehouse tasks.
Overview
10
10
years of professional experience
Work History
Returns Coordinator
Southeast Independent Delivery Services
10.2023 - Current
- Open pup doors, take photos, retrieve manifests.
- Turn them into to Rooms To Go Returns to be checked in.
- Review pending claims and determine if they are legit or not.
- If claims are legit proceed with chargeback.
- Assist in other various tasks when needed such as take calls from drivers, perform yard checks, load drivers for routes.
- Utilize microsoft excel and document trailers and routes that have returned and what times they were checked in by Rooms To Go.
- Document all claims that come across to Southeast.
Receiving Clerk
Academy Sports and Outdoors Distribution Center
03.2023 - 10.2023
- Unload trucks and use RF scanners to receive product into the warehouse properly.
- Utilize the returns area and process items that have been returned from online orders, stores, etc.
- Use Pallet Jack or Equipment to move product through warehouse.
- Work in other areas when needed such as Shipping, Ammo room, Pan sorting.
- Use the computer with an excel spreadsheet to record all returned items.
Production Worker
Perdue Farms Inc.
09.2022 - 03.2023
- Work on multiple parts of the line to process raw chicken.
- Pack processed chicken into cases and record how many and what number of pallet.
- Work other lines when short staffed such as deboning, Slice, and nuggets.
- Do quality cycles every hour.
Shipping
Shiroki GT
04.2019 - 09.2022
- Take Pallets of empty pans (Bins) into the pan room and sort them by color of dot as well as size.
- Utilize a forklift and take the pans down to the lanes below where they are stored and place them into the proper lanes.
- Unload empty pans from trucks and load trucks back with product.
- Take pallets of products to lines using a forklift and load the lines with products for the puller when needed to meet the deadline for trucks to be loaded and shipped out.
- Perform put away of raw materials in assigned rack locations.
Pull/Pack/Ship/Customer Service
Stover's Liquidation
09.2015 - 04.2019
- Pull, pack, and ship items via shipstation.
- Call customers to inform of any delays or to provide any shipping information needed.
- Load customers vehicles with products purchased and being picked up.
- Assist at local store when needed as far as warehouse tasks in the back.
- Clean offices on Saturdays which sometimes included using the carpet shampoo machine.
Education
High School Diploma -
Cookeville High School
Cookeville, TN05-2015
Skills
- Forklift
- Customer Service
- Microsoft Excel
- RF Scanner
- Receiving
- Shipping
- Problem Solving
- Communication
Timeline
Returns Coordinator
Southeast Independent Delivery Services
10.2023 - Current
Receiving Clerk
Academy Sports and Outdoors Distribution Center
03.2023 - 10.2023
Production Worker
Perdue Farms Inc.
09.2022 - 03.2023
Shipping
Shiroki GT
04.2019 - 09.2022
Pull/Pack/Ship/Customer Service
Stover's Liquidation
09.2015 - 04.2019
High School Diploma -
Cookeville High School