Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Winkfield

Joseph Winkfield

Memphis

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience

Work History

Lead Project Program Management

AT&T / Cricket Wireless
07.2016 - 06.2025
  • Supported multi-channel sales and customer support teams with readiness tools and job aids for over 18K employees.
  • Created internal sales training resources and collaborated on knowledge-based content.
  • Collaborated with multiple Project Program Managers to create and rollout products and services to the field sales teams.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Sales Director

AT&T/Cricket Wireless
02.2013 - 07.2016
  • Developed and executed strategic sales plans to exceed revenue targets.
  • Participated in developing key strategies, programs and policies for sales, marketing, finance, human resources, and by bringing field knowledge to the team.
  • Developed and managed the distribution strategy for assigned market.
  • Analyzed market trends to identify new business opportunities and drive competitive advantage.

Retail Sales Manager

Cricket Wireless
08.2007 - 02.2013
  • Led team of Retail Store Managers to achieve daily and weekly sales targets.
  • Analyzed sales data to identify trends and optimize inventory levels for peak performance.
  • Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained and mentored staff on customer service best practices and sales techniques.
  • Collaborated with marketing department to create promotional campaigns that drove foot traffic.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.

Indirect Account Manager

Cricket Wireless
04.2006 - 08.2007
  • Managed a portfolio of accounts, ensuring optimal customer satisfaction and retention rates.
  • Developed strategic account plans to enhance client relationships and drive revenue growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Store Manager

Cricket Wireless
01.2004 - 04.2006
  • Led daily store operations, ensuring optimal staffing and efficient workflow.
  • Developed and implemented training programs to enhance employee performance and customer service.
  • Analyzed sales data to identify trends, driving inventory adjustments and promotional strategies.
  • Fostered a positive team environment through effective communication and conflict resolution.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
04-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable

Timeline

Lead Project Program Management

AT&T / Cricket Wireless
07.2016 - 06.2025

Sales Director

AT&T/Cricket Wireless
02.2013 - 07.2016

Retail Sales Manager

Cricket Wireless
08.2007 - 02.2013

Indirect Account Manager

Cricket Wireless
04.2006 - 08.2007

Store Manager

Cricket Wireless
01.2004 - 04.2006

Bachelor of Science - Business Management

University of Phoenix

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Joseph Winkfield