Josephine Miller
Bartlett,TN
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN- Resident Care Director
Opus East Memphis- Arbor Company
08.2023 - Current
- Overseeing the care staff and care of the residents
- Status change assessments on residents
- Monthly community and nursing staff in-services
- Managing the long-term care policies as needed
- Collaboratively working with individual residents and their physicians and pharmacies to meet their medical needs.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
RN- Assessment Nurse
Crossroads Hospice- Tennessee
05.2023 - 12.2023
- Responsible for the assessment of patients in different settings to determine eligibility for hospice and palliative care.
RN Unit Manager
The Kings Daughters and Sons Home- Bartlett TN
10.2022 - 08.2023
- I am responsible for the day-to-day management of the unit staff and patients
- I complete daily assignments for nursing staff and nurses’ aides
- Communicate with doctors regarding patient conditions, initiate initial assessments on new admits and those with change in status, IV fluids, and medication administration as ordered by MD/NP, audit patients’ records, including medications, labs, and outside appointment follow-ups, and complete and or update the Pre-admission Screening and Resident Review (PASRR) paperwork, completion of PAE for long-term care residents, and assisting with paperwork review for new admits, insurance verification/precertification required for on-going skilled rehab care
- Collaborating with the MD to determine the appropriate ICD 9 or ICD 10 code appropriate for billable services.
LPN Unit Manager
The Kings Daughters and Sons Home- Bartlett TN
08.2018 - 09.2022
- I am responsible for the day-to-day management of the unit staff and patients
- I complete daily assignments for nursing staff and nurses’ aides
- Communicate with doctors regarding patient conditions, initiate initial assessments on new admits and those with change in status, IV fluids, and medication administration as ordered by MD/NP, audit patients’ records, including medications, labs, and outside appointment follow-ups, and complete and or update the Pre-admission Screening and Resident Review (PASRR) paperwork, completion of PAE for long-term care residents, and assisting with paperwork review for new admits, insurance verification/precertification required for on-going skilled rehab care
- Collaborating with the MD to determine the appropriate ICD 9 or ICD 10 code appropriate for billable services.
Admissions Nurse Clinical Liaison
The Kings Daughters and Sons Home- Bartlett TN
04.2016 - 07.2018
- Review referrals for new admissions to the facility, conduct a face-to-face assessment to determine the appropriateness of admission to the facility, complete admission paperwork with family, Complete and/or update the Pre-admission Screening and Resident Review (PASRR) paperwork, complete PAE for long-term care residents, completing insurance verifications/Precertification required for on-going skilled rehab care.
LPN Unit Floor Nurse
The Kings Daughters and Sons Home- Bartlett TN
02.2011 - 03.2016
- Planning and providing excellent nursing care for patients, consulting with the interdisciplinary team in designing an appropriate treatment plan for clients, administering medications and monitoring the side effects, assisting in maintaining a secure environment for both staff and patients, maintaining accurate patient treatment records, while adhering to HIPAA laws, and performs patient assessment, document all patient information on medical charts and follows physician’s written orders.
Nursing Assistant (CNA)
The Kings Daughters and Sons Home- Bartlett TN
08.2009 - 01.2011
- Assist patients with ADL care, obtain weights and routine vital signs for nurses, complete ROM exercises with patients, report any changes in condition to the charge nurse, and document all care provided in the ADL flow sheets
Nursing Assistant (CNA)
Appling wood Health Care- Memphis TN
10.2008 - 12.2009
- Assist patients with ADL care, obtain weights and routine vital signs for nurses, complete ROM exercises with patients, report any changes in condition to the charge nurse, and document all care provided in the ADL flow sheets
Nursing Assistant (CNA)
Gardens Health Care- Sacramento Ca
01.2007 - 09.2008
- Assist patients with ADL care, obtain weights and routine vital signs for nurses, complete ROM exercises with patients, report any changes in condition to the charge nurse, and document all care provided in the ADL flow sheets
Education
Master of Science in Nursing (MSN- CNL, RN) -
Bachelor of Science in Nursing (BSN, RN) -
Associate of Science in Nursing (RN) -
Associate of Science, Health Science (Pre-Nursing) -
Diploma in Nursing (LPN) -
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
Certification
- Basic Life Support, 3/2025
- Registered Nurse, Tennessee # 266502, 6/2026
Other Duties
Act as a house supervisor for The Kings Daughters and Sons Home (108-bed facility) as needed in the absence of the DON, Completed rounds weekly with MD and NP, Wound care treatment as needed, Member of weekly discharge planning and weight team committee, Assist with utilization review to determine if patients medical condition requires continued healthcare monitoring or if discharge planning needs to be initiated, compile monthly charting schedule for nursing staff, Initiate IV access as needed, Review pharmacy medication recommendations monthly for all residents, complete in-services as needed with nursing staff, remotely get in touch with residents physician to complete telehealth visit when in-person visit is not feasible, and fill in as a floor nurse as needed.
Timeline
RN- Resident Care Director
Opus East Memphis- Arbor Company
08.2023 - Current
RN- Assessment Nurse
Crossroads Hospice- Tennessee
05.2023 - 12.2023
RN Unit Manager
The Kings Daughters and Sons Home- Bartlett TN
10.2022 - 08.2023
LPN Unit Manager
The Kings Daughters and Sons Home- Bartlett TN
08.2018 - 09.2022
Admissions Nurse Clinical Liaison
The Kings Daughters and Sons Home- Bartlett TN
04.2016 - 07.2018
LPN Unit Floor Nurse
The Kings Daughters and Sons Home- Bartlett TN
02.2011 - 03.2016
Nursing Assistant (CNA)
The Kings Daughters and Sons Home- Bartlett TN
08.2009 - 01.2011
Nursing Assistant (CNA)
Appling wood Health Care- Memphis TN
10.2008 - 12.2009
Nursing Assistant (CNA)
Gardens Health Care- Sacramento Ca
01.2007 - 09.2008
Master of Science in Nursing (MSN- CNL, RN) -
Bachelor of Science in Nursing (BSN, RN) -
Associate of Science in Nursing (RN) -
Associate of Science, Health Science (Pre-Nursing) -
Diploma in Nursing (LPN) -
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