Josh Graham
Ashland City
Summary
Dynamic leader with proven expertise in maximizing profitability and enhancing customer relations, honed at Wal-Mart Supercenter. Skilled in team development and problem-solving, adept at fostering a culture of collaboration and efficiency. Achieved significant improvements in store operations and customer satisfaction through strategic planning and effective team leadership.
Overview
10
10
years of professional experience
Work History
Health Advisor
USHealth Advisors
10.2024 - Current
- Maintained full and current understanding of available plans, products and services.
- Handled more than 200 daily inbound calls from health plan customers.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
Store Manager
Wal-Mart Supercenter
09.2014 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Bachelor of Science - Sports Management
University of Tennessee At Chattanooga
Chattanooga, TN05-2018
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Team leadership
- Team building and leadership
- Recruiting and hiring
- Team development
Timeline
Health Advisor
USHealth Advisors
10.2024 - Current
Store Manager
Wal-Mart Supercenter
09.2014 - 09.2024
Bachelor of Science - Sports Management
University of Tennessee At Chattanooga
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