Josh Wells
Maryville,TN
Summary
Motivated Assistant Manager with a proven track record of successfully juggling multiple priorities to ensure the seamless operation of the company. Dedicated and hardworking, adept at providing exceptional customer service, multitasking, and effectively managing time. Committed to delivering high-quality service and assistance to every customer.
Overview
6
6
years of professional experience
Work History
Storage Sales Associate
New Midland Self Storage
05.2020 - 01.2025
- Managed tenant accounts and payments
- Performed regular walk throughs of the facility to maintain a standard of cleanliness and order
- Handled office tasks such as filing, documentation, and maintaining accurate records
- Performed regular inspections of storage units and grounds to identify and resolve any issues
- Managed customer check-ins, reservations, and move-in/move-out processes
- Regularly handled troubleshooting tasks in regards to the computer system and point of sale
- Took cash deposits to the bank daily and processed deposit slips
- Made frequent trips to the post office to check company’s PO Box and retrieve mail payments
- Operated multi-line phone systems, managing incoming calls and providing customer support
Assistant Manager
Creative Spark Studio
06.2020 - 05.2024
- Maintained employee attendance records, timekeeping, and payroll information
- Managed customer service inquiries and complaints in a timely manner
- Organized training sessions for new hires to familiarize them with the workplace environment
- Collaborated with management on developing strategic plans for achieving business goals
- Greeted customers, answered their questions, and provided them with assistance
- Provided accurate change and processed credit card transactions quickly and efficiently
- Maintained a clean, orderly environment by sweeping, mopping, dusting, and taking out trash
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures
- Assisted other staff members in completing tasks as needed
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Ensured safe operation of specialized equipment for firing glass and pottery pieces
- Helped oversee daily operations of the store, managing staff and inventory
Housekeeper
Asbury Place
04.2019 - 12.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
- Cleaned bathrooms, including toilets, tubs, showers, and sinks
- Followed safety procedures when handling hazardous materials
- Observed proper use of chemicals when cleaning various surfaces
- Ensured that all health standards were met during cleaning operations
- Maintained and organized cleaning supplies stock
- Adhered to all hospital policies regarding security protocol for staff members
- Responded quickly to calls for spills and other potentially dangerous situations
Education
High school or equivalent - Diploma
Maryville High School
Maryville, TN05.2018
Skills
- Store Opening and Closing
- Detail Oriented
- Product and service knowledge
- Microsoft Office expertise
- Payment Processing
- Customer Service
- Cleaning procedures
- Supply Restocking
- Complaint resolution
- Problem-Solving
Timeline
Assistant Manager
Creative Spark Studio
06.2020 - 05.2024
Storage Sales Associate
New Midland Self Storage
05.2020 - 01.2025
Housekeeper
Asbury Place
04.2019 - 12.2019
High school or equivalent - Diploma
Maryville High School
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