Joshua Berni
Alcoa
Summary
Dynamic and dedicated professional with experience at multiple jobs, excelling in client support. Proven ability to maintain high standards of quality and efficiency while training new staff. Skilled in accurate inventory tracking and effective sales techniques, consistently enhancing customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
03.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
Line Cook
Texas Roadhouse
05.2022 - 02.2023
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Crew Member
Salsaritas
02.2022 - 04.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Education
Alcoa High School
Alcoa, TNSkills
- Equipment maintenance
- Heavy lifting
- Effective sales techniques
- Willingness to learn
- Client support
- Performance improvement
- Basic math
- Problem-solving
- Accurate inventory tracking
- Expertise in product features and benefits
- Order management
- Cash handling
Languages
English
Native or Bilingual
Timeline
Crew Member
Jersey Mike's Subs
03.2023 - Current
Line Cook
Texas Roadhouse
05.2022 - 02.2023
Crew Member
Salsaritas
02.2022 - 04.2022
Alcoa High School
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