Joshua Bonnifield
Columbia
Summary
Dynamic Data Systems Administrator with proven expertise in the USMC in incident management and data security. Adept at enhancing database performance and resolving complex issues while maintaining a calm demeanor. Recognized for exceptional communication skills and a service-oriented approach, fostering positive relationships and improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Systems Administrator
USMC
09.2021 - 09.2025
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Trained and supported help desk technicians and representatives.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
Retail Sales Associate
Electronic Express
01.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Spring Hill High School
Spring Hill, TN05-2020
Skills
- Incident management
- Storage management
- Performance tuning
- Database design
- System administration
- Data security
- Virtualization technologies
- Data conversion and migration
- Friendly and outgoing
- Verbal and written communication
- Calm demeanor
- Service oriented
Certification
Comptia A+ Certified
Timeline
Data Systems Administrator
USMC
09.2021 - 09.2025
Retail Sales Associate
Electronic Express
01.2021 - 08.2021
High School Diploma -
Spring Hill High School
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