- Music
- Video Gaming
- Designing and Printing 3D Models
- Hiking
- Graphic Design
Joshua Boone
Johnson City
Summary
Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Entry Specialist
AO Smith Quality Water Heaters
06.2024 - Current
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Communicated with customers to address order inquiries, changes and cancellations.
Digital Marketing Specialist
ETSU
01.2019 - 08.2023
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Implemented new strategies to improve click-through rates and conversion.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Evaluated market trends to stay current on consumer and competitor changes.
Front Desk Worker
ETSU
01.2019 - 08.2023
- I worked at ETSU in a clerical student worker position for four years
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor's of Science - Media & Communications
ETSU
01.2023
Skills
- Proofreading
- Communications management
- SEO
- Social media oversight
- Blogging
- Vlogging
- Scheduling
- eCommerce
- Analytics and SEO
Certification
- Adobe Certified Expert (ACE) in Adobe Analytics – Adobe.
- YouTube Certified – YouTube.
- Google Ads Certification – Google.
- Adobe After Effects CC Certification – Adobe.
- YouTube Certifications for Content Strategy, Production, and Channel Growth – YouTube Academy.
- Illustrator CC Certification - Adobe.
- Adobe Certified Expert (ACE) - Adobe.
- Adobe Premiere Pro CC Certification - Adobe.
Interests
Timeline
Order Entry Specialist
AO Smith Quality Water Heaters
06.2024 - Current
Digital Marketing Specialist
ETSU
01.2019 - 08.2023
Front Desk Worker
ETSU
01.2019 - 08.2023
- Adobe Certified Expert (ACE) in Adobe Analytics – Adobe.
- YouTube Certified – YouTube.
- Google Ads Certification – Google.
- Adobe After Effects CC Certification – Adobe.
- YouTube Certifications for Content Strategy, Production, and Channel Growth – YouTube Academy.
- Illustrator CC Certification - Adobe.
- Adobe Certified Expert (ACE) - Adobe.
- Adobe Premiere Pro CC Certification - Adobe.
Bachelor's of Science - Media & Communications
ETSU
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