Joshua Dempsey
Springfield
Summary
Dynamic IT Support professional with a friendly demeanor and a proven track record at Tn Autoplex. Adept at problem-solving and fostering teamwork, I excel in minimizing downtime through effective troubleshooting and collaboration with cross-functional teams. Recognized for attention to detail and a commitment to customer service, I drive operational efficiency.
Overview
9
9
years of professional experience
Work History
Pest Tech
Clear Shield
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
It Support
Tn Autoplex
03.2016 - 04.2025
- Coordinated with internal departments such as finance, human resources, IT support services to ensure smooth operations across the region''s offices and facilities.
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
- Managed relationships with third-party service providers such as payment gateways, shipping carriers, and IT support teams to ensure seamless operations.
- Collaborated with IT support team to troubleshoot issues efficiently minimizing downtime of critical systems.
- Managed relationships with external service providers such as maintenance companies or IT support teams resulting in prompt issue resolution times when needed.
Education
IT - IT
TCAT
Nashville07.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Pest Tech
Clear Shield
01.2025 - Current
It Support
Tn Autoplex
03.2016 - 04.2025
IT - IT
TCAT
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