Joshua Helms
Collierville
Summary
I have been married to Brooke Helms for 15 years. We have three daughters, Harper(14), Breckin(heavenly 4), and Ollie(6). I have worked in the automotive industry for 12 years. For the past 13 years, I have served as the COO at WiFi Sports Network, where I have enhanced service delivery and customer satisfaction. Skilled in data-driven decision-making and cross-functional team coordination, I streamlined processes to boost efficiency and foster innovation. Committed to organizational development and team excellence.=/*
Overview
20
20
years of professional experience
Work History
COO
WiFi Sports Network
02.2013 - Current
- Enhanced service delivery and customer satisfaction through operational strategy leadership.
- Increased departmental efficiency by streamlining processes and reducing redundancies.
- Implemented data-driven performance metrics for effective team evaluations and improvements.
- Drove innovation in service offerings by fostering cross-departmental collaboration.
- Ensured budget alignment with organizational goals through effective management practices.
- Boosted brand visibility and market penetration through targeted initiatives.
Certified Automotive Technician
Bluff City Jaguar Land Rover
03.2012 - 02.2013
- Ensured optimal functionality by diagnosing and repairing electronic systems.
- Enhanced equipment reliability through routine maintenance checks and performance evaluations.
- Streamlined repair processes, reducing turnaround times and improving service efficiency.
- Trained junior technicians on diagnostics and repairs to elevate service quality.
- Maximized vehicle performance by diagnosing and repairing automotive systems effectively.
- Improved customer satisfaction through routine maintenance services ensuring vehicle reliability.
Certified Automotive Technician
Lexus of Memphis
03.2006 - 03.2012
- Enhanced workplace safety by implementing protocols, achieving regulatory compliance.
- Boosted customer retention through exceptional service and strong client relationships.
- Prioritized urgent repairs effectively, ensuring high-quality standards consistently.
- Identified complex automotive issues quickly using advanced diagnostic tools, reducing costs.
Education
Associate of Science - Automotive Training
Hinds Community College
Raymond, Mississippi, MS05-2006
Foundations
Memphis University
Memphis, TN08-2003
Skills
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Organizational development
- Serving as a Deacon -4 years
- Serving on Men’s Ministry Team
- Leading Men's Discipleship Groups - 3 Years
- Leading Couples Discipleship Group
- Serving on the Missions Committee Board
Accomplishments
- Certified Lexus Technician
- Certified Jaguar and Land Rover Technician
- Certified as an Ordained Deacon
Timeline
COO
WiFi Sports Network
02.2013 - Current
Certified Automotive Technician
Bluff City Jaguar Land Rover
03.2012 - 02.2013
Certified Automotive Technician
Lexus of Memphis
03.2006 - 03.2012
Associate of Science - Automotive Training
Hinds Community College
Foundations
Memphis University