Joshua Leaks
Memphis
Summary
Dynamic professional with a proven track record at Cobra and Wolf River Waffles, adept in public safety and fostering guest relations. Excelled in safeguarding assets and boosting sales through strategic leadership and strong partnerships. Skilled in body armor usage and report writing, achieving high levels of customer and employee satisfaction.
Overview
10
10
years of professional experience
Work History
Armed Security Officer
Cobra
05.2021 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Maintained physical fitness to perform physically demanding job tasks.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
General Manager
Wolf River Waffles
06.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Melrose High School
Memphis, TN2015
Skills
- Public safety
- Body armor usage
- Report writing
- Guest relations
Timeline
Armed Security Officer
Cobra
05.2021 - Current
General Manager
Wolf River Waffles
06.2015 - Current
Melrose High School
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