Joshua Parker
Cleveland
Summary
Detail-oriented technology professional prepared to excel in system maintenance and troubleshooting. Background includes ensuring system reliability and efficiency through effective problem resolution and technical expertise. Known for strong team collaboration and adaptability to changing project needs, consistently leveraging skills in diagnostics and system optimization to deliver results.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Systems Technician
Vector Security
Chattanooga, TN
06.2024 - Current
- Expertise in access control, fire alarms, security alarms, analog and IP camera systems, school intercom systems and intercom systems
- Fire Systems: Honeywell, FireLite, Bosch, Notifier(Small), Secutron/Mircom, Potter and DMP
- CCTV: Hanwha, Arecont Vision, Speco, Axis, Honeywell, Hikvision, WatchDog, Openeye, Eagle Eye, Wisnest and Alarm.com
- Access Control: DMP, Alarm.com, Brivo, Honeywell
- Security Systems: DMP, Honeywell, Quolsys and Alarm.com
- Very comfortable with Aiphone IX Series and integrating amplifiers and speakers
- NTC-NICET Fire Alarm Level I, ESA Cyberthreat Preparedness, ESA Residential Networking Basics, OpenEye -Channel Partner Certification and Firelite Certified, Potter Certified and Virtual Wisenet Certification
- Lift Certified
- Installed and configured security systems to meet client specifications.
- Conducted routine maintenance and troubleshooting of electronic security equipment.
- Collaborated with team members to ensure timely project completion and customer satisfaction.
- Assisted in training new technicians on system installation and troubleshooting procedures.
- Implemented process improvements that enhanced service efficiency and reduced downtime.
- Provided technical support to clients, addressing inquiries and resolving issues promptly.
- Maintained accurate documentation of installations, repairs, and client interactions for compliance purposes.
- Evaluated system performance and recommended upgrades to optimize security solutions for customers.
- Submitted daily paperwork to record completed jobs and related information.
- Improved system efficiency by optimizing hardware and software configurations.
Senior Systems Technician
ADS Security
Chattanooga, TN
06.2022 - 06.2024
- Expertise in access control, fire alarms, security alarms, analog and IP camera systems and intercom systems
■ Honeywell, FireLite, Bosch, Quolsys, Notifier(Small), Secutron/Mircom and DMP
■ Hanwha, Axis, Honeywell, Hikvision, WatchDog and Openeye
■ Taken NICET I Once
■ Hanwha Certified
■ Lift Certified
Field Service Technician
Securitas Electronic Security
Macon, GA
04.2020 - 06.2022
- Job management
- Drive company vehicle to worksite from home
- Parts management
- Greet customers and evalualte job before beginning work.
- Use of power drills
- Low voltage knowledge (I can use a meter)
- Run cable if needed
- Test cable for breaks, shorts or kinks
- Network experience, including making cat5, cat6 connections A&B
- Very neet and organized (tools and truck)
- Cable management
- Installation of burg and fire alarms
- Diagnose defective DVR/NVR
- Experience in Bosch (Fire, Burg, & Cameras), Honeywell, DMP
- DSC, Samsung, Axis, Arecont Vision.
- Troubleshooting analog and IP cameras
- Use of scissor and aerial lifts
- Use of extension ladders up to 32'
- OSHA 10 Certified
- Programming in IP cameras and DVR/NVRs
- Some experience with Duct detectors
- Not NICET certified but I want to
Technician/Apprentice
Convergint Technologies (Thru TEKSystems)
Little Rock, Arkansas
08.2019 - 01.2020
- Assist technicians on each job
- Same experience as Tyco(below)
Installation Technician Level V
Tyco Integrated Security/Johnson Controls
Maumelle, Arkansas
10.2016 - 07.2019
- Install and repair of all devices sold for each job
- Installation of Commercial security and fire alarms, access control and CCTV cameras
- Knowledge of most alarm panels (Ademco/Honeywell, DSC) Fire panels (Firelite and Honeywell), Access Control (Kantech) and CCTV (IP cameras, hosted and local, analog cameras and DVR/NVR)
- Network cabling and a little fiber knowledge
- Run wire in commercial buildings, plants and factories
- Teamwork and communication skills
- Respectful and professional customer service
- On call availability
- Parts management
- Working with heavy tools such as hammer drills, angle grinders, pipe cutters etc.
- Low voltage with little knowledge of high voltage
- Construction as needed to complete job
- State Alarm License and Scissor and Aerial Lift Certificate/License through
- UnitedRentals
Armored Truck Driver
Loomis Armored
Little Rock, Arkansas
06.2016 - 10.2016
- Firearms training
- Verbal skills training
- Team communication
- Leadership
- Loyalty and commitment
Installation Technician
ADT Security
Macon, Georgia
10.2012 - 03.2016
- Install alarm systems and CCTV.
- Customer service 101
- Team communication
- Wiring splitting
- Wire running
- Telecom connections
- Routers and modems
- Driving from job to job
- Follow safety procedures
- On time customer satisfaction
- Attics, crawl spaces, ladders at high heights
Install
Sandman Wood Floors
Macon, Georgia
02.2012 - 10.2012
- Install and Repair wood floors.
- Customer service and team communication
Overnight Stock
Kroger
Macon, Georgia
08.2011 - 02.2012
- Stock shelves
Security Forces training
Air Force
02.2011 - 08.2011
- Security Forces training
- Firearms training
- Law enforcement training
- Firearm tactics
- Firearm safety
Education
Some college -
Rutland High
Macon, Georgia05-2010
Skills
- Excellent customer service skills
- Quick learner
- Good under pressure
- Good employee
- Commits to the fullest
- Honest
- Loyal
- Trustworthy
- Network troubleshooting
- Remote support
- Wireless networking
- Hardware installation
- System upgrades
- Multitasking
- Attention to detail
Certification
- OSHA 10 Certified
- Lift Certified (Boom & Scissor)
- ESA Cyberthreat Preparedness
- ESA Residential Networking Basics
- NTC-NICET Fire Alarm Level I
- OpenEye -Channel Partner Certification
- Virtual Wisenet Certification
- Potter Certified
- Firelite Certified
- Tennessee State Alarm License
Timeline
Lead Systems Technician
Vector Security
06.2024 - Current
Senior Systems Technician
ADS Security
06.2022 - 06.2024
Field Service Technician
Securitas Electronic Security
04.2020 - 06.2022
Technician/Apprentice
Convergint Technologies (Thru TEKSystems)
08.2019 - 01.2020
Installation Technician Level V
Tyco Integrated Security/Johnson Controls
10.2016 - 07.2019
Armored Truck Driver
Loomis Armored
06.2016 - 10.2016
Installation Technician
ADT Security
10.2012 - 03.2016
Install
Sandman Wood Floors
02.2012 - 10.2012
Overnight Stock
Kroger
08.2011 - 02.2012
Security Forces training
Air Force
02.2011 - 08.2011
Some college -
Rutland High
Personal Information
- Title: Field Service Technician
- Availability: Drive company vehicle to worksite from home