Joshua Rajkumar
Helpdesk Executive
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with organizational skills eager and ready to help team achieve company goals. Offering solid foundation in customer service and IT fundamentals, eager to learn and grow within dynamic tech environment. Contributes willingness to adapt and quickly acquire essential knowledge for role. Ready to use and develop technical support and issue resolution skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Service Desk Engineer
IND Technologies Ltd.
Chennai
11.2023 - Current
- Call monitoring and resolution for CCTNS project in the police department @ SCRB, Chennai
- Client Support
- Managed Incident/Problem/Service-request
- Identify the exact problem and Issue a ticket to end-Customer
- Follow-Up the Incident Continuously till Closure
Security Executive
Jet Airways
Chennai
08.2017 - 03.2019
- Administration of security staff duty rotation.
- Maintenance of IT infrastructure.
- Developed and implemented effective security policies for increased protection of company assets and personnel.
- Interaction with passengers and crew.
- Passenger Handling.
Service-Desk Engineer
NIIT Technologies Ltd.
Chennai
03.2015 - 04.2017
· Worked in FIDS (Flight Information Display System) using
software application called Spectrum- a project under AAI(Airport Authority of India) Chennai.
· Server Monitoring
· SLA Validation
· Client Support
· Managed Incident / Problem / Service-request.
· Identify the exact problem and Issue a ticket to end-Customer.
· Follow-Up the Incident Continuously till Closure.
Software Trainee
Blitz Systems Pvt. Ltd.
Chennai
06.2013 - 04.2014
- Maintenance of existing software products, installation and customization of software
- Server Monitoring
- Undergone Training on CCNA
- Fixing and improving existing software
- Troubleshoot, debug and upgrade existing software
- Gather and evaluate user feedback
- Recommend and execute improvements
- Server Monitoring
- SLA Validation
- Client Support
- Managed Incident/Problem/Service-request
- Identify the exact problem and Issue a ticket to end-Customer
- Follow-Up the Incident Continuously till Closure
Education
B.Tech - Electronics and Communications
BharathUniversity
01.2009 - 01.2013
Advanced Diploma - Fire & Industrial Safety Management
SafetyProfessionals
01.2019 - 01.2020
Skills
IT support
Vendor management
Project coordinator
Airport operation
undefinedPersonal Information
- Father's Name: Tr. R. Rajkumar
- Date of Birth: 05/04/92
- Marital Status: Married
Certifications Training
- Completed Oracle Certification Program at NIIT, Chennai.
- Undergone advanced Diploma in Hardware & Network Engineering course in Sysco InfoTech.
- Completed course on Managing Cisco Routers and Switches in HB Certified Network Professional.
- Completed course on AWS and DEVOPS.
Timeline
Service Desk Engineer
IND Technologies Ltd.
11.2023 - Current
Advanced Diploma - Fire & Industrial Safety Management
SafetyProfessionals
01.2019 - 01.2020
Security Executive
Jet Airways
08.2017 - 03.2019
Service-Desk Engineer
NIIT Technologies Ltd.
03.2015 - 04.2017
Software Trainee
Blitz Systems Pvt. Ltd.
06.2013 - 04.2014
B.Tech - Electronics and Communications
BharathUniversity
01.2009 - 01.2013
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