Joshua Reed

• Resolved customer issues and escalated unresolved problems to management to promote good customer relations.
• Reacted calmly during times of highly stressed or emergency situations.
• Analyzed and understood situation to develop action plan.
• Defined problems to make decisions and moved forward to support quick resolution..
• Investigated and resolved accounting, service and delivery concerns.
• Trained staff on operating procedures and company services.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
• Recorded shipment data such as weight and discrepancies using Manifest System.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Updated pricing and signage to complete product displays and educate customers.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Cleaned building floors by sweeping, mopping, and scrubbing floors.

• Planned attractive produce displays, using color and texture to enhance.
• Purchased produce following guidelines of marketing plan.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Coached and mentored new team members.
• Assisted customers with produce questions.
• Selected items for specials and marked down items to reduce losses.

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• Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
• Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
• Lubricated and cleaned parts to perform routine maintenance on production equipment.
• Performed setup of production equipment to establish optimal performance.
• Organized work to meet demanding production goals.
• Resolved issues quickly to maintain productivity goals.
• Used equipment properly to avoid workplace hazards or injuries.