Joshua Waldrop
Ooltewah
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling, and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Tacala
07.2019 - 12.2023
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TNSkills
- Customer Loyalty
- Payment Processing
- Loss Prevention Strategies
- Accurate Money Handling
- Inventory Accuracy
- Job Assignments
- Opening and Closing Procedures
- Cash Drawer Balancing
- Data Accuracy
- Inventory Control
- Corrective Actions
- Customer Experience Management
Certification
Servsafe certified since 2021
Timeline
Shift Lead Manager
Tacala
07.2019 - 12.2023
High School Diploma -
Ooltewah High School
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