Joshua Walker
Murfreesboro
Summary
Dynamic vault supervisor at Harpeth Financial with a proven record of achieving zero error rates in audits. Expertise in financial controls and discrepancy resolution, resulting in a 97% increase in customer satisfaction and retention. Skilled in training teams and implementing strategic operational improvements to enhance efficiency and accuracy.
Overview
14
14
years of professional experience
Work History
Vault Supervisor
Harpeth Financial DBA Advance Financial
Nashville
02.2012 - Current
- Processed quarterly vault and ATM audits with zero error rate.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Supported with special projects and additional job duties.
- Established and checked monitored reports and updated internal files.
- Resolved escalated customer issues and boosted retention rates by 97%.
Bookkeeping Administrative Assistant
Timmons Properties
Nashville
05.2023 - 02.2026
- Organized financial records and maintained accurate bookkeeping files to support efficient financial tracking.
- Processed invoices and reconciled accounts to ensure timely property management operations.
- Verified accuracy of billing data and corrected errors prior to issuing customer invoices.
- Assisted in preparing financial statements and reports.
- Conducted month-end close processes, reconciling intercompany accounts and resolving discrepancies to enhance financial accuracy.
- Generated periodic financial reports such as income statements for management review.
- Managed tenant communications and responded to inquiries promptly.
- Collaborated with external auditors during annual audit processes.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05.2007
Skills
- Employee Training Oversight
- Discrepancy Resolution
- Transaction Error Identification
- Financial Controls
- Deposit Processing
- Cash Transactions Processing
- Wire Transfer
- Loan Applications
- Check Cashing
- Cash Control Guidelines
- Balance reconciliation
- Safe Balancing
- Cash Reconciliation
- Safe Deposit Box Oversight
- Night Deposit Transactions
- Night deposit procedures
- Cash drawer balancing
- Cash Register Operations
- Balance Transfers
- Alarm Management
- Security Measures
- Operational Reporting
- Process Monitoring
- Financial Transactions
- Customer Service Standards
- Customer Satisfaction
- Data Entry
- Check Endorsing
- Travelers Checks
- Phone Inquiries
- Call and Email Handling
- Spreadsheet Tracking
- High-Volume Environments
- Social Perceptiveness
- Proactive and Focused
- Adaptability
- Motivational Techniques
- Team Cooperation
- Active Learning
- Company Standards
- Reading skills
- Night deposit procedures
Additional Information
Received awards for most cash out applications during a monthly cycle and was awarded quarterly bonus for profitability.
Timeline
Bookkeeping Administrative Assistant
Timmons Properties
05.2023 - 02.2026
Vault Supervisor
Harpeth Financial DBA Advance Financial
02.2012 - Current
High School Diploma -
Smyrna High School