Josh Wix
Cookeville
Summary
Sales leader with a track record of coaching teams to exceed performance targets. Proficient in inventory management and customer analytics, fostering collaboration to optimize sales strategies. Achievements include consistently surpassing sales goals and enhancing team productivity.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Lowes Home Improvement
Cookeville
10.2022 - Current
- Coached and developed new associates regarding department policies and procedures.
- Enabled associates to achieve department targets while enhancing collaboration between departments.
- Ensured inventory accuracy through systematic stock-on-hand counts and discrepancy reconciliation.
- Established a sales culture guiding entire team towards unified goals.
- Established a talent pipeline to quickly address openings with qualified sales representatives
- Directed a high-performing flooring department, achieving top sales within the company
- Proposed integration of high-demand product group into flooring department, resulting in top performance
- Promoted competitive atmosphere within sales, leading to development of a regional champion for protection plan sales
- Cultivated a customer-focused culture through analysis of sales data and customer reviews.
Improved service quality by collecting and evaluating feedback from associates.
Reinforced a winning customer-centric approach by monitoring performance metrics. - Executed training initiatives for team on new programs, strengthening confidence in customer sales interactions and driving success with those programs.
Sales Specialist
Lowes Home Improvement
Cookeville
01.2017 - 10.2022
- Engaged with and helped customers to promote enjoyable experiences.
- Educated customers on product features and benefits to enhance their purchasing decisions.
- Collaborated with team members to maintain organized sales floor displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Excelled as top sales performer within store
- Participated in trainings to acquire comprehensive knowledge of products to elevate selling proficiency
- Established strong relationships with contractors to foster repeat business.
Customer Service Representative
Lowes Home Improvement
Cookeville
04.2015 - 01.2017
- Maintained alignment with department standards
- Managed inventory levels and restocked merchandise as needed.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Collaborated with multiple teams to gain expertise for enhanced customer support
Education
High School Diploma -
Macon County High School
Lafayette, TN05-2013
Skills
- Sales coaching
- Inventory management
- Training development
- Customer analytics
- Problem solving
- Leadership
Timeline
Department Supervisor
Lowes Home Improvement
10.2022 - Current
Sales Specialist
Lowes Home Improvement
01.2017 - 10.2022
Customer Service Representative
Lowes Home Improvement
04.2015 - 01.2017
High School Diploma -
Macon County High School