Jourdae Records
Memphis
Summary
Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.
Overview
12
12
years of professional experience
Work History
Dual Sales Coordinator
Hampton Inn & Suites Memphis East
02.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction. Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Front Desk Supervisor/ Housekeeping Manager
Hampton by Hilton
06.2017 - 02.2023
- My duties at this establishment was to make sure that guests service agents and housekeepers are knowledgeable of brand standards to receive positive feedback and guest satisfaction
- I also respond to arriving and departing guest in a courteous way and provide accurate information and services
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Housekeeper/Front Desk Agent
Residence Inn by Marriott
02.2013 - 06.2017
- At this place of employment, I was in charge of checking guest in and out, making reservations, and check the room reports and the statuses of rates
- I also played a part in the housekeeping department in which I made sure rooms were cleaned and sanitized to the brand standards
Education
High school or equivalent -
Carver High School
01.2012
Skills
- Microsoft Office
- Excel
- Customer communication
- Strong enthusiasm
- Goals and performance
- Analytical thinking
- Goal-oriented mindset
- Prospecting skills
- Contract preparation
- Upselling strategies
- Account management
- Proposal development
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Dual Sales Coordinator
Hampton Inn & Suites Memphis East
02.2023 - Current
Front Desk Supervisor/ Housekeeping Manager
Hampton by Hilton
06.2017 - 02.2023
Housekeeper/Front Desk Agent
Residence Inn by Marriott
02.2013 - 06.2017
High school or equivalent -
Carver High School
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