Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joy Gadalla

Nashville

Summary

Adept at juggling multiple tasks, I enhanced guest experiences at Ninja Sushi by streamlining service and collaboration, boosting efficiency. My strong work ethic and exceptional customer service skills, honed across various hospitality roles, consistently fostered positive environments and guest satisfaction. Expert in cash handling and fostering team collaboration, I significantly contributed to workplace harmony and customer loyalty.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in Desired Position role.

Overview

3
3
years of professional experience

Work History

Server

Ninja Sushi
04.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

In Room Dining

Conrad Hotel
04.2024 - 07.2024
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
  • Streamlined the ordering process for improved efficiency and reduced wait times for guests.
  • Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
  • Addressed any guest complaints promptly, resolving issues professionally and courteously.
  • Assisted in menu development, incorporating guest feedback to create an enticing selection of options.

Cashier

Liege Waffle
01.2022 - 03.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.

Cashier

Cocos Italian
09.2021 - 12.2021

Cashier

Istanbul Shawarma
05.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor Of Science - Legal Studies

Belmont University
Nashville, TN

High School Diploma -

Penn Foster Career School
Scranton, PA
10.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Hospitality service expertise
  • Professional appearance
  • Team collaboration

Languages

Arabic
Native or Bilingual

Timeline

In Room Dining

Conrad Hotel
04.2024 - 07.2024

Server

Ninja Sushi
04.2022 - 08.2024

Cashier

Liege Waffle
01.2022 - 03.2022

Cashier

Cocos Italian
09.2021 - 12.2021

Cashier

Istanbul Shawarma
05.2021 - 09.2021

Bachelor Of Science - Legal Studies

Belmont University

High School Diploma -

Penn Foster Career School
Joy Gadalla