Joy Mina
Franklin
Summary
Self-motivated student highly experience in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Goldfish Swim School
12.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments and maintains and updated appointment calenders
Swim Instructor / Lifeguard
Goldfish Swim School
12.2021 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Carhop Server / Crew
Sonic Drive In
07.2020 - 01.2022
- Balanced orders on trays weighing over 40 lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Fred J. Page High School
Franklin , Tn 05.2024
Skills
- Social Perceptiveness
- Correspondence Management
- Emotional Intelligence
- Front Desk Management
- Time Management
- Problem Solving
- Leadership
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Representative
Goldfish Swim School
12.2021 - Current
Swim Instructor / Lifeguard
Goldfish Swim School
12.2021 - Current
Carhop Server / Crew
Sonic Drive In
07.2020 - 01.2022
Fred J. Page High School
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