Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joyce Carmichael

Nashville,TN

Summary

Results-driven HR professional seeking to use my experience and skills to initiate effective change and positively impact an organization's growth and development.



Overview

21
21
years of professional experience
1
1
Certification

Work History

SR HR Admin and HR Coordinator

Amazon
10.2020 - 01.2025
  • Utilized human resources information system, processed 75-100 cases daily, and provided customer service to Amazon associates and HRBP.
  • Used Microsoft Office Suite, Workday, People Portal, HRSC, Salesforce, Sharepoint, Google Docs, and other software programs to complete daily activities.
  • Conducted new employee training and HRBP training .
  • Conducted payroll processing, ensuring accuracy and compliance with state and federal regulations.
  • Utilized intervention strategies for employee improvement, evaluate efficiency of pilot programs and develop projects for HR improvements.

Director Records Management

State of Tennessee
11.2014 - 02.2020
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Increased Federal, state and local records compliance from 30% to 100% and implemented statewide records training.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Assisted in recruiting, hiring and training of team members.

Administrative Assistant

State of Tennessee
09.2013 - 10.2014
  • Conducted legal research and writing, daily case management, requests for investigation, and handled logistics for Regulatory Board Hearings.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Processed up to 30 cases per day and prepared responses for staff attorneys.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Director Unemployment Benefit Operations

State of Tennessee
08.2012 - 05.2013
  • Assisted with initializing online payment system for UI Benefits and implementing electronic benefit card for payment processing.
  • Interpreted federal unemployment laws and policy and provided guidance/support to over 70 claims staff statewide.
  • National SME for disaster unemployment and provided assistance to states affected by devastation.
  • Assisted in recruiting, hiring and training of team members.
  • Evaluated employee performance objectively using established metrics, and implemented new classification compensation for positions.

Executive Administrative Assistant

State of Tennessee
05.2004 - 07.2012
  • Maintained confidentiality when handling sensitive information, protecting Department interests and employee privacy.
  • Conducted Legal research and drafted documents for employment law related issues.
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Handled case management review and response of 25 files daily.
  • Worked with senior management to initiate new projects and assist in various processes.

Education

Bachelor of Science - Political Science

Murray State University
Murray, KY

Human Resources Management

Southern New Hampshire University
Manchester, NH

Skills

  • Human Resources
  • Case Management
  • Microsoft Office Suite and software programs
  • Employee Relations
  • Records Management
  • Payroll
  • Conflict Resolution
  • HRIS
  • Workforce Planning and Employee Life Cycle
  • Customer Service

Accomplishments

  • Received Governor's Award for outstanding job performance and significant cost savings to the State of Tennessee.

Certification

  • SHRM-CP - SHRM Certified Professional
  • Paralegal
  • Civil Mediation

Timeline

SR HR Admin and HR Coordinator

Amazon
10.2020 - 01.2025

Director Records Management

State of Tennessee
11.2014 - 02.2020

Administrative Assistant

State of Tennessee
09.2013 - 10.2014

Director Unemployment Benefit Operations

State of Tennessee
08.2012 - 05.2013

Executive Administrative Assistant

State of Tennessee
05.2004 - 07.2012

Bachelor of Science - Political Science

Murray State University

Human Resources Management

Southern New Hampshire University

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Joyce Carmichael