Joylen Yetsick
Clarksville
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
Work History
GENERAL MANAGER
Panda Restaurant Group Inc
05.2018 - Current
- Led operations with a focus on culture, accountability, and strong guest experience
- Recruited, trained, and developed associates into future leaders
- Fostered a collaborative and positive work environment that strengthened team engagement
- Supervised daily operations to ensure team adherence to company policies and procedures.
Assistant Manager
Panda Restaurant Group, Inc., Panda Express
02.2015 - 05.2018
- Directed daily operations while maintaining high brand and service standards
- Recruited, trained, and developed team members to improve operational excellence
- Managed administrative operations and ensured financial and operational accountability
Retail Customer Service Associate
JCPenney
09.2010 - 12.2010
- Delivered exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted customers with product selection, providing knowledgeable recommendations for optimal satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Resolved customer inquiries and complaints promptly, maintaining a positive store environment.
Education
Business Administration
Brookline College
Phoenix, AZ01-2020
Associate of Applied Science - Business Administration
Brookline College
Phoenix, AZ01-2020
Skills
- Customer Relations
- Training & Development
- Communication
- Operational Excellence
Timeline
GENERAL MANAGER
Panda Restaurant Group Inc
05.2018 - Current
Assistant Manager
Panda Restaurant Group, Inc., Panda Express
02.2015 - 05.2018
Retail Customer Service Associate
JCPenney
09.2010 - 12.2010
Business Administration
Brookline College
Associate of Applied Science - Business Administration
Brookline College