Jacob Pugh
Pleasant View
Summary
IT professional with extensive experience in managing Windows user accounts and providing technical support as a help desk technician. Proven ability to apply programming skills in JavaScript, TypeScript, Python, and C# within various projects. Holds multiple industry certifications and actively engages in personal programming projects to enhance technical expertise. GitHub portfolio showcases a range of completed projects and ongoing development work.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
years of post-secondary education
Work History
Computer Science Teacher - High School
Cheatham County Schools
Pleasant View
08.2023 - 05.2025
- Guided students in practical application by overseeing development of IoT devices, microprocessors, and interactive games using Raspberry Pi Pico W and MicroPython, resulting in student projects including an interactive speaker with a passive buzzer and RFID reader.
- Created a Python script employing pandas for seamless CSV grade uploads to LMS.
Cut down manual data entry by over five hours per week.
Improved focus on instructional tasks and student assistance post-automation.
Facilitated efficient grade synchronization between multiple LMS platforms, including Schoology and Skyward. - Executed peer-mentoring system with designated 'Team Leads' for first-tier debugging support, enhancing code review efficiency while ensuring thorough code stability with VS Code Breakpoint analyses.
Ambassador Animal Keeper / Outreach Educator
Nashville Zoo at Grassmere
Nashville
05.2021 - 08.2023
- Enhanced operational productivity by creating JavaScript tool for program request management, resulting in over $90,000 in program revenue during initial fiscal year
- Achieved 55% increase in program engagement by enhancing visibility of ambassador animals.
Implemented personal AV equipment for effective troubleshooting during public events.
Leveraged on-site AV systems, applying technical expertise for improved audience experience.
Ensured clear delivery of natural history information to diverse groups.
Resolved visibility issues for large gatherings, including corporate and school events.
Optimized technical setups to facilitate better outreach and audience interaction.
Student Help Desk Technician
Middle Tennessee State University
Murfreesboro
01.2015 - 05.2016
- Achieved a 50% decrease in IT ticket escalations through proactive troubleshooting.
Addressed technical challenges with empathy, considering diverse student backgrounds at MTSU.
Provided hands-on support to foster understanding and enhance problem resolution. - Reduced student wait times for printing jobs by 45% through proactive troubleshooting and maintenance.
Reset print spoolers and reconnected devices to network printers as required.
Refilled paper trays and replaced toner cartridges to ensure uninterrupted printing services.
Conducted routine technical assessments of network printers to address mechanical errors promptly.
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN 08.2018 - 05.2021
Skills
- Identity and access management
- Development lifecycle
- Hardware maintenance
- Systems administration
- Communication skills
- Collaboration techniques
- Microsoft 365 Administration
- Operating systems expertise
- Mobile device management
- Troubleshooting methods
- Backup and recovery solutions
- Cybersecurity practices
Certification
- CompTIA - A+ ce, 05/01/25
- CompTIA - Security+ ce, 05/01/25
- Google - IT Support Professional, 05/01/25
- Microsoft - Foundational C#, 05/01/24
Accomplishments
- Army Achievement Medal - 2015
- Employee of the Month, CCSD - August 2024
Affiliations
- Landscaping & Gardening
- Volunteer Work
- Individual Learning of foreign languages
Languages
English
Native language
Japanese
Elementary (A2)
A2
Spanish
Intermediate (B1)
B1
Chinese (Mandarin)
Elementary
A1
References
References available upon request.
Timeline
Computer Science Teacher - High School
Cheatham County Schools
08.2023 - 05.2025
Ambassador Animal Keeper / Outreach Educator
Nashville Zoo at Grassmere
05.2021 - 08.2023
Bachelor of Science -
Middle Tennessee State University
08.2018 - 05.2021
Student Help Desk Technician
Middle Tennessee State University
01.2015 - 05.2016