Juan Serrano
Knoxville
Summary
Highly motivated Service Manager and small business owner with over 15 years of Customer service experience. Consistently driving results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
7
7
years of professional experience
Work History
Merchandising Service Manager
Lowes Home Improvment
03.2019 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established team priorities, maintained schedules and monitored performance.
Owner/Operator
Redbrooke Ranch LLC
09.2018 - Current
- Cultivating clientele for the sale of pasture raised and sustainably grown Katahdin (hair) sheep.
- Breeding, training and sale of Border collie sheep dogs
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase animals, network with other businesses and attract new customers.
- Negotiated price and service with customers and partners to decrease expenses and increase profit.
Overnight Freight Associate
Lowes Home Improvment
12.2016 - 03.2019
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
No Degree - Biomedical Science
Cumberland County College
Cumberland New JerseySkills
- Business Management Principles
- Coaching and Mentorship
- Staff Management
- Control of Expenses
- Quality Standards
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Service Manager
Lowes Home Improvment
03.2019 - Current
Owner/Operator
Redbrooke Ranch LLC
09.2018 - Current
Overnight Freight Associate
Lowes Home Improvment
12.2016 - 03.2019
No Degree - Biomedical Science
Cumberland County College
Similar Profiles
Clayton ForemanClayton Foreman
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Ubaidallah ButlerUbaidallah Butler
Unloader at Lowes Home ImprovmentUnloader at Lowes Home Improvment
Kyla LindsayKyla Lindsay
Customer Service Representative at Lowes Home ImprovmentCustomer Service Representative at Lowes Home Improvment