Juanita Murray
South Fulton
Summary
Accomplished Account Manager at Blue House Rentals, adept in bookkeeping and accounting with a flair for fostering client relationships. Spearheaded the implementation of a new accounting system, enhancing automation and efficiency. Renowned for bilingual communication skills, ensuring client satisfaction and retention through proactive service and strategic account management.
Overview
8
8
years of professional experience
Work History
Accounting
Blue House Rentals
09.2020 - Current
- Implemented new accounting software system resulting in improved automation and streamlined workflows.
- Entered invoice into accounting software for payment.
- Ensured adherence to GAAP principles by consistently reviewing accounting policies and procedures.
- Researched and resolved discrepancies and complex technical accounting issues.
- Handled cash transactions accurately, ensuring proper accounting of sales during shifts.
Account Manager
Blue House Rentals
09.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
Waitress Supervisor
El Vallarta Restaurant
09.2016 - 09.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Skills
- Bookkeeping and accounting proficiency
- Accounting policies implementation
- Fuel accounting procedures
- Fixed asset accounting
- Bookkeeping and accounting
- Accounting management
- Fluent bilingualism
- Customer service
- Language translation
- Data entry
- Customer support
- Call center experience
- Payment processing
- Document translation
- Call management
- Payment collection
- Call center operations
Languages
Spanish
Native or Bilingual
Timeline
Accounting
Blue House Rentals
09.2020 - Current
Account Manager
Blue House Rentals
09.2020 - Current
Waitress Supervisor
El Vallarta Restaurant
09.2016 - 09.2020
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