Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanita Marie Moses

Decatur

Summary

Compassionate Home Health Aide with extensive experience at Self Employed Services, adept at enhancing patient independence through personalized care and effective communication. Skilled in vital signs monitoring and medication administration, I excel in creating tailored care plans that promote well-being and dignity, ensuring a supportive environment for clients and their families. Data entry, shipping and receiving.

Overview

14
14
years of professional experience

Work History

Home Health Aide

Self Employed Services
08.2020 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Developed individual care plans for clients based on specific needs.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Assisted with end-of-life care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Meigs County Schools Cafeteria Worker

Meigs County Schools
11.2017 - 05.2020
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Served food according to temperature, safety, and presentation guidelines.
  • Tracked meal purchases and accepted payments at cash register.
  • Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
  • Provided exemplary service to students, staff, and visitors.
  • Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
  • Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
  • Reduced food waste through careful portion control and monitoring product expiration dates.
  • Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
  • Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
  • Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
  • Supported menu planning efforts by providing input on popular dishes and customer preferences.
  • Improved kitchen efficiency by organizing food preparation areas and streamlining workflows.
  • Ensured clean and welcoming environment by diligently cleaning tables and counters after meal services.
  • Managed special dietary requests efficiently, ensuring all patrons were accommodated without significant wait times.
  • Operated cash registers accurately, ensuring correct billing and seamless checkout process for customers.
  • Promoted healthy eating by preparing and highlighting nutritious meal options, contributing to well-being of patrons.
  • Streamlined dishwashing and cleaning processes, minimizing downtime and keeping cafeteria in top condition.
  • Participated in weekly meetings to discuss improvements and implement strategies for enhancing customer service.
  • Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
  • Created welcoming atmosphere, greeting guests with smile and making them feel at home.
  • Responded to customer inquiries and feedback with professionalism, resolving any issues promptly to maintain positive dining experience.
  • Coordinated with suppliers to secure high-quality ingredients, improving meal satisfaction.
  • Developed system for managing peak times effectively, reducing wait times and avoiding overcrowding.
  • Implemented recycling program, contributing to sustainability efforts and reducing cafeteria's environmental impact.
  • Prepared variety of nutritious meals to meet diverse dietary needs and preferences.
  • Fostered team-oriented atmosphere, collaborating closely with colleagues to ensure smooth operation of cafeteria.
  • Delivered meals to tables, providing personal touch that increased customer satisfaction.
  • Managed inventory effectively, reducing waste with accurate tracking of supplies and timely reordering.
  • Assisted in menu planning to incorporate seasonal and popular items, attracting more patrons.
  • Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
  • Trained new staff members, sharing knowledge and best practices to uplift service quality.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted with bussing tables and cleaning up spills.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted customers with carry-out service.
  • Offered product samples, answered questions and helped customers find items.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored dining room inventory and replenished as necessary.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Sales Associate

Marathon Fuel Station
06.2014 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Parts Receivables, Shipping, Data Entry

Amazon
09.2011 - 02.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Meigs County High School
06.1985

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • Light housekeeping
  • First aid and safety
  • Care plan management
  • Mobility support
  • Recording vital signs
  • Client documentation
  • Documentation
  • Behavioral support
  • Patient transportation
  • Home safety assessments
  • ADL support
  • Wound care
  • Care plan assessment
  • Interpersonal communication
  • Patient transport
  • Medication organization
  • Care plan adherence
  • Behavioral management
  • Medication administration
  • Behavior redirection
  • Schedule management
  • Patient advocacy
  • Medical charting
  • Physical therapy support
  • Ambulation assistance
  • Progress documentation
  • State Driver's license
  • Nutrition management
  • Chronic disease management
  • Clinical quality program standards
  • Case management
  • Patient education
  • Safety procedures
  • Emotional support
  • Transportation assistance
  • Bedside care
  • Pain management
  • Infection control
  • Crisis intervention
  • Care plan implementation
  • Respiratory care
  • Spiritual support and companionship
  • Family caregiver education
  • Nutritional meal preparation
  • Toileting assistance
  • Client safety and first aid
  • Ambulation techniques
  • Social interaction facilitation
  • Community activities
  • Medical terminology and equipment
  • Catheter care assistance
  • Case management experience
  • Psychological support
  • Dementia support
  • Exercise program support
  • Patient lifting techniques
  • State regulations
  • Clinical documentation and reporting
  • Quality program protocols
  • Specialized dietary needs
  • Compassionate client care
  • Personal care services
  • Mobility activities
  • Elder care
  • Basic housekeeping
  • Activities of daily living (adls)
  • Special needs care
  • Bathing support
  • Emotional support and companionship
  • Personal care aide
  • Documentation and reporting
  • Daily charting
  • Home health aide (HHA)
  • Dementia care
  • Home health aide
  • CPR/AED
  • HIPAA compliance
  • Appointment scheduling
  • Hospice care
  • Decision-making
  • Home care aide
  • Patient health assessments
  • Blood glucose monitoring
  • Home care aide (HCA)
  • Disability support
  • Family support and instruction
  • Data entry
  • Personal care aide (PCA)
  • Condition assessment
  • Certified home health aide

Timeline

Home Health Aide

Self Employed Services
08.2020 - Current

Meigs County Schools Cafeteria Worker

Meigs County Schools
11.2017 - 05.2020

Sales Associate

Marathon Fuel Station
06.2014 - 10.2017

Parts Receivables, Shipping, Data Entry

Amazon
09.2011 - 02.2014

Meigs County High School

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