Judith Gaines
Knoxville
Summary
Dynamic professional with proven customer service and problem-solving skills honed at NHC Nursing Home and Occupational Health System. Excelled in creating welcoming environments and efficiently managing tasks, enhancing customer satisfaction. Skilled in data entry and team collaboration, adept at increasing loyalty through exceptional service.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Occupational Health Systems Inc
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Limited X-Ray Technician
Occupational Health System Inc
01.2023 - Current
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
- Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
- Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
- Ensured timely completion of exams by executing efficient workflows that balanced high-quality image acquisition with patient comfort.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Collaborated with radiologists to ensure accurate diagnoses, discussing patient histories, and sharing observations.
- Reduced patient wait times by efficiently managing appointment schedules and prioritizing urgent cases.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
Medical Receptionist
NHC Nursing Home
01.2021 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High School Diploma -
Radiology Education Seminar
Nashville, TN03-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Office organization
- File organization
- Medical terminology
- Vital sign monitoring
- Direct patient care
Timeline
Medical Assistant
Occupational Health Systems Inc
01.2023 - Current
Limited X-Ray Technician
Occupational Health System Inc
01.2023 - Current
Medical Receptionist
NHC Nursing Home
01.2021 - 08.2022
High School Diploma -
Radiology Education Seminar
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