Judy Blythe
Elizabethton
Summary
Compassionate professional with a strong background in customer service and record management. Known for attention to detail and effective communication skills, ensuring exceptional support and accurate documentation. Detail-oriented individual with experience in health documentation and record management. Skilled in maintaining accurate records and providing compassionate support to clients. Committed to enhancing client well-being through effective communication and organizational skills.
Overview
47
47
years of professional experience
Work History
Agent Trainee
ACT Call Center
Johnson City
07.2025 - 08.2025
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with inquiries and provided timely information.
- Utilized call center software for tracking customer requests and issues.
Home Care Aide
Hillview Home Care
Elizabethton
01.2024 - 06.2025
- Assisted clients with daily living activities and personal care tasks.
- Maintained a clean and safe environment for clients at all times.
- Documented client health information and changes in condition accurately.
- Communicated effectively with clients and families to address needs and concerns.
- Provided companionship and emotional support to enhance client well-being.
- Followed safety procedures and protocols to ensure client safety during care activities.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment for client happiness and safety.
Caregiver
Sheila Robinson
Murfreesboro
02.2021 - 05.2025
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients.
- Supported meal preparation to ensure nutritional requirements were met.
- Monitored client health by observing changes in behavior or condition.
- Documented client care activities and reported concerns to supervisors timely.
- Collaborated with family members to provide comprehensive support for clients.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Scale Operator
Carter County Landfill
Elizabethton
03.2024 - 04.2024
- Operated scales to measure product weights accurately during processing.
- Documented weight measurements and maintained records for quality control purposes.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Greeted customers, directed haulers and answered questions accurately.
- Inspected incoming loads for prohibited materials.
Stocker
Walmart
Seymour
06.2014 - 06.2015
- Stocked shelves with merchandise to ensure product availability.
- Organized inventory in backroom for efficient access and storage.
- Assisted customers in locating products on the sales floor.
- Maintained cleanliness of aisles and displays for safety and presentation.
- Followed safety guidelines while handling heavy merchandise and equipment.
- Collaborated with team members to restock items during busy periods.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
Medical Records Clerk
Kings Daughters Hospital
Madison
05.2010 - 09.2013
- Organized and maintained medical records in compliance with hospital protocols.
- Assisted in filing and retrieving patient information efficiently and accurately.
- Entered patient data into electronic health record systems for easy access.
- Coordinated with healthcare staff to ensure timely updates of medical information.
- Ensured confidentiality of patient records following HIPAA regulations consistently.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
CNA
North Side Hospital
Johnson City
08.2006 - 09.2009
- Maintained cleanliness and organization of patient care areas and equipment.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported nursing staff by preparing and stocking medical supplies.
- Engaged with patients to provide companionship and emotional support.
- Followed safety protocols to ensure a secure environment for patients.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
CNA
Johnson City Medical Center
Johnson City
07.2002 - 02.2006
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
Registered Nurse
Dr. Robert Grindstaff (deceased)
Johnson City
07.1998 - 09.2002
- Managed multi-line phone system, handling incoming calls efficiently.
- Scheduled appointments and maintained calendar for executive staff.
- Ensured reception area remained organized and welcoming for guests.
- Assisted with administrative tasks, including filing and data entry.
- Provided excellent customer service, addressing inquiries in a professional manner.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
CNA
Pine Ridge Care Center
Elizabethton
01.2001 - 03.2002
- Monitored vital signs and reported changes to nursing staff promptly.
- Followed safety protocols to ensure a secure environment for patients.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
Emergency Clerk /Sales Cashier
Sycamore Shoals Hospital
Elizabethton
08.1978 - 06.1998
- Assisted in managing patient records and ensuring data accuracy.
- Supported front desk operations by greeting patients and answering inquiries.
- Communicated effectively with staff to ensure smooth daily functions.
- Collected and filed medical documents according to hospital protocols.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Also Processed cash payments as well as Insurance Payments with 100% accuracy. Conducted Emergency billing audits monthly at end of month.
Education
High School Diploma -
Hampton High School
Hampton, TN05-1972
Skills
- Customer service
- Call center software
- Record management
- Health documentation
- Safety protocols
- Time management
- Compassionate communication
Customer Service History
- My years in the hospital settinig gave me experience in assuring accuracy when billing the patient as well as correctly posting payments to accounts.
- When working as physician receptionist i was responsible for posting charges, billing patients and balancing end of day reciepts.
- When working at the Landfill as a scale operator it was my responsibility to balance end of day receipts and do the bank deposit.
Timeline
Agent Trainee
ACT Call Center
07.2025 - 08.2025
Scale Operator
Carter County Landfill
03.2024 - 04.2024
Home Care Aide
Hillview Home Care
01.2024 - 06.2025
Caregiver
Sheila Robinson
02.2021 - 05.2025
Stocker
Walmart
06.2014 - 06.2015
Medical Records Clerk
Kings Daughters Hospital
05.2010 - 09.2013
CNA
North Side Hospital
08.2006 - 09.2009
CNA
Johnson City Medical Center
07.2002 - 02.2006
CNA
Pine Ridge Care Center
01.2001 - 03.2002
Registered Nurse
Dr. Robert Grindstaff (deceased)
07.1998 - 09.2002
Emergency Clerk /Sales Cashier
Sycamore Shoals Hospital
08.1978 - 06.1998
High School Diploma -
Hampton High School
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