Judy Evans
Chattanooga
Summary
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Also, to be part of the success in an environment of growth and excellence.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in customer service and working in positive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clerical Assistant/Truancy Support
Hamilton County Schools- Ooltewah Middle School
08.2019 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Mentored, trained and supported new staff members in office policies and procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Coordinated and scheduled meetings and appointments.
Quality and Support Specialist, Before and Aftercare Programs
Department of Education
11.2021 - 03.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Generated reports to track performance and analyze trends.
In School Suspension Monitor
Hamilton County Department of Education
09.2019 - 10.2021
- Provide supervision for students who are assigned to the In-School Suspension classroom
- Take daily attendance
- Work with students and or other staff members during student reflection period on issues such as behavior management and the prevention of undesirable behaviors that resulted in student being assigned to ISS
- Monitor all ISS assignments; provide encouragement and feedback to students, monitor tests, computer work and provide instructional assistance as appropriate
- Ensure students have security escorts to lavatory facilities
- Email teachers 24 hours in advance for work requests and complete student Work Completion Logs for all students assigned to the room
- Facilitate and arrange delivery of student lunches when necessary
- Refer behavior problems to Assistant Principals
- Knowledge of computers
- Experience in working with high school age children
- Must be able to handle and react to potential volatile situations and take appropriate action
Unit Director
BOYS AND GIRLS CLUB
08.2009 - 09.2019
- Responsible for overseeing the delivery of all program areas within the Club
- Plans, develops, and manages program implementation
- Supervises program staff and performs other related administrative duties
- Serves as a liaison between parents, schools, community groups and Club members
- Works in partnership with the Operation Director to ensure that a myriad of pro-social and youth development opportunities is available to all Club members
- Provides orientation and goal setting for all Club members
- I just received certification as a Learning Coach with the Boy and Girls Club of America
- This will allow me to train at club sites to improve the quality of our staff development
Educational Assistant
MONROE COUNTY BOE
07.2004 - 12.2013
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforced administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Observe students' performance and record relevant data to assess progress
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students
- Attend staff meetings and serve on committees, as required
- Type, file, and duplicate materials
- Distribute tests and homework assignments and collect them when they are completed
- Take class attendance and maintain attendance records
Education
Hiwassee College
Madisonville, TN08.1984
High School -
Madisonville High School
Madisonville, TN06.1984
Skills
- Microsoft Excel
- Fast learner
- Microsoft Office
- Time Management
- CPR -First Aid Certification
- Organizational Skills
- Tutor
- Classroom Management
- Behavior Management
- Early Childhood Education
- Autism Experience
- Clerical experience
- Human resources
- Customer service
- Payroll Filing
- Remote support
- Support services
- Recordkeeping skills
- Incident management
- Empathy and patience
- Activity planning
- Escalation handling
- Data collection
- Failure resolution
- Customer engagement
- Relationship building
- Client communication
- Data entry
- Documentation and reporting
- Telecommunications
- Issue resolution
- Issue escalation
- Teamwork and collaboration
- Attention to detail
- Friendly and patient
- Highly professional
- Report preparation
- Tracking and documentation
Certification
- Paraprofessional, 07/01/04, Present
- High school classroom management, 04/01/21, Proficient
- Minimizing classroom disruption and engaging students., 04/01/21, Proficient
- Classified Professionals Academy Pilot Program 2024
Mentoring program for Clerical Assistants
Mentor for Harrison Bay Area. 2024-present
Timeline
Quality and Support Specialist, Before and Aftercare Programs
Department of Education
11.2021 - 03.2023
In School Suspension Monitor
Hamilton County Department of Education
09.2019 - 10.2021
Clerical Assistant/Truancy Support
Hamilton County Schools- Ooltewah Middle School
08.2019 - Current
Unit Director
BOYS AND GIRLS CLUB
08.2009 - 09.2019
Educational Assistant
MONROE COUNTY BOE
07.2004 - 12.2013
High School -
Madisonville High School
Hiwassee College
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