Judy Lee
LaFollette
Summary
Experienced IT Operations and Network Administrator with over 20 years supporting banking environments. Proven ability to manage LAN/WAN infrastructure, deliver reliable help desk support, and maintain secure systems in regulated financial institutions.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Operations / Network Administrator
Citizens Bank
Knoxville
12.2016 - 07.2025
- Provide Tier 1-2 help desk and technical support for four bank branch offices, supporting daily banking operations.
- Administer LAN/WAN and wireless networks, ensuring reliable and secure connectivity.
- Install, upgrade, rebuild, and troubleshoot servers, desktops, laptops, printers, routers, and switches.
- Apply system patches and software updates to maintain security, compliance, and system stability.
- Support and maintain proprietary and open-source banking applications.
- Assist users with password resets, software usage, and general technical issues.
- Maintain documentation and follow IT procedures to support audits and regulatory requirements.
- Deliver professional, customer-focused support while adhering to strict security protocols.
Operations / Network Administrator
American Trust Bank
Knoxville
08.2011 - 12.2016
- Delivered technical and help desk support for multi-branch banking operations.
- Maintained network infrastructure and resolved service interruptions affecting daily business functions.
- Installed, configured, and supported Windows operating systems and banking applications.
- Provided Remote Deposit Capture support for customers and internal users.
- Managed document imaging, scanning, and indexing systems.
- Assisted with system maintenance, troubleshooting, and ongoing IT operations.
Network Specialist
First National Bank
LaFollette
11.2002 - 02.2011
- Supported LAN/WAN networks and daily IT operations for 85+ employees.
- Installed, configured, and supported Windows desktop and server environments.
- Maintained banking software, Microsoft Office, antivirus, and financial systems.
- Troubleshooting ATMs, debit, and credit card network connectivity issues.
- Managed ACH file transfers using FedLine and FTP software.
- Administered system backups using VERITAS and DPM Server.
- Led the relocation of the IT department during a bank move, completing the project with minimal downtime.
- Assisted in a full system conversion from a UNIX to Windows environment.
- Built and maintained a 14-computer training lab to support staff education and training.
Education
PC Technician Certificate -
Tennessee Technology Center
Jacksboro, TNMicrocomputer Specialist Diploma -
Tennessee Technology Center
Jacksboro, TNSkills
- IT support and help desk
- End-user support (Tier 1-2)
- Incident and problem resolution
- Desktop, laptop, and peripheral support
- Remote and on-site technical support
- User account and access management
- Windows desktop and server environments
- Active Directory administration
- LAN/WAN and wireless networking
- Network devices (routers, switches)
- VPN and remote connectivity
- Patch management and system updates
- Antivirus and endpoint protection
- Backup and disaster recovery
- Regulatory compliance and security
- Microsoft Office / Microsoft 365 proficiency
- Banking applications expertise
- Remote deposit capture systems
- Document imaging, scanning, and indexing
- FedLine and FTP file transfers
Certification
CompTIA A+
Timeline
Operations / Network Administrator
Citizens Bank
12.2016 - 07.2025
Operations / Network Administrator
American Trust Bank
08.2011 - 12.2016
Network Specialist
First National Bank
11.2002 - 02.2011
PC Technician Certificate -
Tennessee Technology Center
Microcomputer Specialist Diploma -
Tennessee Technology Center