Julia Flowers
Thompson's Station
Summary
Dynamic restaurant owner with a proven track record at Pacey Holdings Inc, excelling in staff supervision and business planning. Enhanced customer engagement through optimized menu offerings, resulting in increased sales and repeat business. Demonstrated exceptional money handling skills while fostering a calm and pleasant atmosphere for both employees and patrons.
Overview
18
18
years of professional experience
Work History
Restaurant Owner
Pacey Holdings Inc
02.2011 - 11.2018
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [Number] employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Office Manager
CRB Associates
04.2009 - 03.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Office Manager
RS Dawe Motor Body Repair Center
01.2001 - 03.2009
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
St George’s Church of England
Kent UK 07-1981
Skills
- Staff supervision
- Business planning
- Customer engagement
- Money handling
- Calm and pleasant demeanor
Timeline
Restaurant Owner
Pacey Holdings Inc
02.2011 - 11.2018
Office Manager
CRB Associates
04.2009 - 03.2010
Office Manager
RS Dawe Motor Body Repair Center
01.2001 - 03.2009
High School Diploma -
St George’s Church of England
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