Julia Hofer
Monterey
Summary
Dynamic Head Baker with extensive experience at The Country Porch, excelling in recipe development and team leadership. Proven track record of enhancing customer satisfaction through high-quality baked goods and effective training. Skilled in food safety and sanitation standards, fostering a collaborative environment that drives productivity and creativity.
Experienced with creating diverse, high-quality baked goods. Utilizes expertise in team leadership and kitchen organization to maintain seamless operations. Knowledge of recipe development and quality control, ensuring consistently exceptional products.
Overview
4
4
years of professional experience
Work History
Head Baker
The Country Porch
06.2021 - Current
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Developed unique recipes and confections to set bakery apart from competition.
- Managed training, disciplining and motivating employees.
- Trained and supervised new employees on bakery operations and procedures.
Deli Cashier
The Country Porch
06.2021 - Current
- Prepared fresh food items according to established recipes and guidelines for consistent quality.
- Prepared deli items per customer requests using proper bakery equipment.
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
- Checked product quality for freshness before serving.
- Streamlined deli operations for increased productivity by maintaining a clean and organized workspace.
- Participated in regular meetings with management to discuss performance metrics, goals, and improvement opportunities.
- Managed time wisely to complete tasks quickly while still providing attentive service to customers.
- Ensured food safety, adhering to proper storage and handling procedures.
- Enhanced customer satisfaction by efficiently processing deli orders and payments.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
- Helped train new employees on deli procedures and best practices for high-quality performance.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Workplace safety
- Food safety
- Sanitation standards
- Pastry preparation
- Recipe development
- Allergy awareness
- Bread making expertise
- Cake baking
- Team player
- Physical stamina
Timeline
Head Baker
The Country Porch
06.2021 - Current
Deli Cashier
The Country Porch
06.2021 - Current
High School Diploma -
Penn Foster High School
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