Julia Madison
Memphis,TN
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Sales Account Coordinator
Verizon
05.2021 - 02.2024
- Consistently met or exceeded established KPIs and service level agreements to deliver exceptional customer service
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Utilized effective marketing techniques to increase brand recognition.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
Processor Lead
Nike Inc
02.2020 - 04.2023
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
Shipping Lead
Simos Insourcing Solutions
04.2017 - 02.2020
- Stayed up to date on freight and shipping practices and regulations.
- Sent booking requests to freight forwarders and generated bills of lading.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled day-to-day shipping and receiving overseeing more than 800 packages per day.
Education
Nursing -
Southwest Community College
Memphis, TN05.2028
GED -
Hopeworks
Memphis, TN11.2016
Skills
- CRM software
- Performance tracking
- Sales closing
- Merchandise flow
- Cold calling
- Sales program creation
- Upselling strategies
- Lead generation
- Stockroom management
- Key account management
- Sales analytics
- Team building
Personal Information
Title: Sales Account Coordinator
Timeline
Sales Account Coordinator
Verizon
05.2021 - 02.2024
Processor Lead
Nike Inc
02.2020 - 04.2023
Shipping Lead
Simos Insourcing Solutions
04.2017 - 02.2020
Nursing -
Southwest Community College
GED -
Hopeworks
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