Julia Smothers

Served as primary point of contact for customers in Resource Center call center, ensuring effective communication and support.

• Provided assistance to customers by actively listening, troubleshooting concerns, and delivering timely solutions to enhance satisfaction.

• Escalated complex issues to higher-level support while ensuring a positive customer experience.

• Maintained up-to-date knowledge of company procedures and resources to deliver accurate information and support customer needs.

• Strengthened communication, customer service, multitasking, and problem-solving skills.