Juliana Ogden
Nashville
Summary
Customer experience-focused professional with a strong safety and service mindset, delivering high-quality guest experiences in fast-paced, guest-facing environments. Known for clear and professional communication, strong attention to detail, and maintaining composure under pressure. Demonstrated ability to follow established procedures, collaborate effectively with team members, and resolve guest concerns to ensure safe and positive experiences for both employees and guests.
Overview
2
2
years of professional experience
Work History
Assistant Gallery Director
Stanford Fine Art
07.2025 - 11.2025
- Delivered high-quality, consistent customer service in a guest-facing role within a fast-paced, high-expectation environment
- Served as a primary client point of contact, managing communication, scheduling, and requests in person, by phone, and via email
- Collaborated across interdisciplinary teams, including clients, artists, and internal staff, to ensure seamless coordination and positive guest experiences
- Addressed guest concerns and service issues proactively, independently resolving conflicts while maintaining professionalism and sound judgment
- Maintained accurate internal and external documentation while adhering to established procedures, deadlines, and confidentiality standards
- Followed strict handling and privacy guidelines to protect sensitive materials and ensure guest trust, safety, and discretion
Lead Museum Assistant
The Gorgas House
09.2024 - 05.2025
- Served in a docent role, coordinating and leading guided tours and presentations for individuals and groups while delivering engaging and positive guest experiences.
- Tracked, updated, and maintained artifact documentation and internal records with strong details.
- Facilitated collaboration across departments to support programming, exhibition needs, and administrative tasks.
- Managed schedules, event coordination, and museum documentation to support day-to-day operations.
- Ensured guests and staff were informed of established safety procedures, emergency protocols, and facility codes.
Head Collections Management Intern
The Fashion Archive
09.2023 - 12.2024
- Maintained highly organized digital records, condition reports, and internal tracking systems to support accurate operations
- Coordinated communication between leadership and interns to resolve workflow issues, keep projects on schedule, and ensure clear task alignment
- Directed cross-team workflows by updating shared systems, reporting progress, and proactively identifying and addressing potential issues
- Strictly adhered to established laboratory safety procedures, handling guidelines, and operational instructions to maintain a safe and controlled working environment while holding peers to the same standard.
- Demonstrated problem-solving skills by adjusting processes and priorities as needed while maintaining safety and documentation standards
Education
Bachelor of Arts - History
Motlow State Community College
05.2027
Skills
- Safety procedures
- Report generation
- Guest services
- Teamwork and collaboration
- Staff guidance
- Time management abilities
- Decision-making
- Customer service
- Cultural awareness
Timeline
Assistant Gallery Director
Stanford Fine Art
07.2025 - 11.2025
Lead Museum Assistant
The Gorgas House
09.2024 - 05.2025
Head Collections Management Intern
The Fashion Archive
09.2023 - 12.2024
Bachelor of Arts - History
Motlow State Community College