Julie Ashens
Kingsport
Summary
Experienced administrative professional with a proven track record in fast-paced office environments. Skilled team player adept at handling a wide range of professional tasks and providing valuable support to colleagues. Known for reliability, punctuality, and efficiency, excels in delivering high-quality work with minimal supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant to Vice President
Osborne Electric
09.2023 - 05.2025
- Implemented improved record-keeping practices, increasing accuracy in documentation processes.
- Streamlined administrative workflows through process re-engineering, reducing turnaround times on tasks.
- Assisted in project management by tracking deadlines and deliverables to ensure timely completion of initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Permanent Makeup Tattoo Artist
Self Employed
12.2022 - 01.2023
- Executed intricate tattoo applications using advanced techniques and high-quality equipment.
- Developed personalized aftercare instructions to enhance client satisfaction and healing processes.
- Managed appointment scheduling, optimizing workflow while minimizing client wait times.
- Ensured strict adherence to sanitation protocols to maintain a safe workspace for clients and self.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Continuously improved artistic skills through ongoing education and participation in industry workshops or conferences.
Connections Network Manager
Century 21 Legacy Real Estate
02.2021 - 11.2022
- Established and maintained new service offered to home buyers and sellers for company.
- Managed vendor relationships to ensure optimal performance of network infrastructure and services.
- Met with community businesses to ensure satisfaction with product.
- Scheduled and maintained busy calendar each month to ensure revenue and monetary goals while delivering excellent customer service.
- Improved network relationships by implementing advanced monitoring tools and troubleshooting techniques.
- Identified realtor needs and made suggestions regarding technical direction for the Connections Network
- Met with Realtors at each office to ensure product was exceeding expectations and made necessary changes as needed
- Worked in a fast paced environment with environment changing daily
- Met with company owner to discuss revenue quarterly
Front Office Associate (Accounting Duties)
Performance Medicine
10.2019 - 02.2021
- Coordinated front desk operations, ensuring smooth patient flow and optimal customer service.
- Managed invoicing processes to ensure timely billing and collections.
- Reconciled customer accounts to maintain accurate financial records.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Assisted in the implementation of a new accounting software system, improving overall functionality and user experience.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
- Monitored front areas so that questions could be promptly addressed.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with health care providers to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Clinical Services Coordinator
ETSU Family Medicine
08.2016 - 04.2019
- Managed the departmental efforts at achieving 2019 Patient-Centered Medical Home (PCMH) recognition for all three Family Medicine clinical sites.
- Assisted nursing supervisors at each clinic to ensure nursing staff was up to date on all measures required for quality improvement.
- Project manager for all clinical sites in maintaining the certification once the PCMH recognition is obtained to ensure compliance and continual improvement.
- Maintained open communication with Medical Directors at all clinic sites to ensure continued growth within PCMH framework.
- Managed, organized, and assessed data related to Quality Improvement, Patient Satisfaction, and other related efforts that may evolve within the clinics.
- Prepared all provider financial reports each month for all faculty providers.
- Assisted clinics with maintaining and tracking budgets pertaining to clinical services initiatives.
- Prepared presentations for monthly meetings and trainings.
- Exceptional experience with managed care and all quality programs within the organization.
- Managed, organized, and assessed data related to Quality Improvement, Patient Satisfaction, and other related efforts that may evolve within the clinics.
- Prepared and spoke at several different conferences for our leading efforts with NCQA.
- Prepared and submitted monthly articles for the ETSU Family Medicine Magazine.
- Experience with commercial and Medicaid populations in our clinics.
- Recommended processes to maintain integrity of evidence-based content.
Provider Services
Virginia Premier Health Plan, Inc
08.2013 - 04.2015
- Promptly and efficiently responded to provider or provider issues.
- Performed site visits with physicians and office staff each week to ensure collaborative efforts.
- Passionate about learning and committed to continual improvement.
- Assure compliance with operation policies and production standards that result in provider network adequacy and member retention.
- Negotiated financial terms with providers in accordance with the parameters set by Virginia Premier Health Plan Inc.
- Contributed to preparation, updates, and production of all marketing and educational materials.
- Demonstrated comprehensive understanding of Department of Medical Assistance Services (DMAS) contractual requirements.
- Provided prompt and efficient response to the provider or provider-related issues.
- Participates in the retention of plan providers/physicians.
- Participated in the development of departmental manuals, policies and procedures.
Education
Accelerated Master of Business Administration - Business Administration
ETSU
Johnson City09-2019
Bachelor of Science - Health Care Administration
ETSU
Johnson City, TN05-2009
Skills
- Familiarity with institutional procedures
- Analytical writing proficiency
- Proficient in managing multiple tasks
- Office management and skilled in digital tools and technologies
- Proven leadership capabilities
- Proficient time management
- Strategic critical thinking
- Effective organizational skills
- Clear and effective communication skills
- Team-oriented collaboration
- Proven confidentiality skills
Accomplishments
- Started and grew a new network project while exceeding sales goals at Century 21 Legacy
- Developed and maintained business relationships with clients at various socioeconomic levels
- Ability to organize, plan, and speak at professional business meetings
- Prepared Financial reports for all physicians at ETSU Family Medicine and at Performance Medicine
Leadership
- Managed the departmental efforts to ensure clinical guidelines and goals were met for Quality Improvement and Patient Centered Medical Home
- Wrote monthly articles for the ETSU Family Medicine Magazine
- American Red Cross Basic Life Support Instructor for ETSU
Timeline
Administrative Assistant to Vice President
Osborne Electric
09.2023 - 05.2025
Permanent Makeup Tattoo Artist
Self Employed
12.2022 - 01.2023
Connections Network Manager
Century 21 Legacy Real Estate
02.2021 - 11.2022
Front Office Associate (Accounting Duties)
Performance Medicine
10.2019 - 02.2021
Clinical Services Coordinator
ETSU Family Medicine
08.2016 - 04.2019
Provider Services
Virginia Premier Health Plan, Inc
08.2013 - 04.2015
Accelerated Master of Business Administration - Business Administration
ETSU
Bachelor of Science - Health Care Administration
ETSU
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