Julie Ridgeway
Columbia
Summary
Results-driven office manager specializing in medical billing compliance and inventory control. Expertise in streamlining operations and enhancing data accuracy within fast-paced healthcare settings. Demonstrated success in improving efficiency and reducing errors through effective management practices.
Overview
39
39
years of professional experience
Work History
Office Manager
Hometown Family Medical
Columbia
06.2023 - Current
- Managed daily office operations and ensured smooth workflow in a medical environment.
- Coordinated patient appointments and optimized scheduling processes for healthcare providers.
- Oversaw inventory management of medical supplies and ordered necessary items promptly.
- Developed and implemented office procedures, improving operational efficiency and organization.
- Maintained patient records confidentiality while ensuring compliance with healthcare regulations.
- Assisted in billing processes by verifying insurance information and processing payments.
- Communicated with patients, staff, and vendors to resolve inquiries and issues promptly.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
Call Agent
S3
Columbia
01.2023 - 05.2023
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Provided accurate information about products and services to enhance customer experience.
- Collaborated with team members to promptly resolve complex customer issues, enhancing overall customer satisfaction.
- Followed company policies to ensure compliance during all customer interactions.
- Maintained positive attitude while managing challenging customer situations, contributing to a supportive service environment.
- Applied problem-solving skills to effectively resolve customer issues, ensuring swift and satisfactory outcomes.
- Provided customer service support for incoming calls and emails.
Switchboard Operator
North Mississippi Medical Center
Tupelo
04.2019 - 12.2022
- Operated multi-line switchboard, connecting calls promptly to facilitate smooth communication.
- Monitored emergency communication systems for urgent situations.
- Ensured compliance with hospital communication policies and standards.
- Handled confidential information with discretion and professionalism.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Answered calls warmly and courteously, enhancing caller experience and satisfaction.
- Collaborated with medical staff to streamline communication processes between departments.
Admission Counselor
North Mississippi Medical Center
Tupelo
07.2015 - 04.2019
- Processed patient admissions and insurance information to ensure seamless onboarding.
- Facilitated timely communication between patients and medical staff to enhance care coordination.
- Managed electronic health records using hospital software systems securely.
- Scheduled follow-up appointments post-admission to support continuity of care.
- Assisted in maintaining compliance with healthcare regulations consistently.
- Responded to requests from doctors, nurses or other staff members in a timely manner.
- Verified patient information, including insurance coverage and medical history.
Data Entry Clerk
North Mississippi Medical Center
Tupelo
05.2004 - 07.2017
- Engaged customers in conversation to identify needs and requirements.
- Organized and maintained sales floor with latest merchandise to support sales goals.
- Completed and mailed contracts, invoices or checks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Collected and entered payment data into system, ensuring confidentiality and accuracy.
- Typed, formatted and edited correspondence and other documents.
- Organized and maintained physical and digital records of office activities and business transactions for easy retrieval.
Assistant Manager
Arby's Restaurant
Tupelo
01.1999 - 05.2004
- Supervised daily operations of restaurant staff, ensuring smooth workflow and high service standards.
- Trained new employees on customer service standards and food safety protocols.
- Managed inventory levels and coordinated supply orders for kitchen and dining areas.
- Conducted performance evaluations and provided actionable feedback to enhance team member development.
- Resolved customer complaints and ensured positive dining experiences consistently.
- Created comprehensive reports on sales trends and inventory levels to inform strategic decision-making.
Assistant Manager
Pizza Hut
West Point
08.1987 - 12.1999
- Resolved customer complaints and ensured positive dining experiences consistently.
- Handled customer service inquiries and complaints promptly to enhance satisfaction.
- Oversaw daily operations, scheduling shifts and assigning duties to optimize workflow.
- Tracked employee attendance, timekeeping, and payroll to ensure accurate records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Manager
Hardee's Restaurant
Tupelo
12.1992 - 01.1999
- Oversaw daily operations to enhance workflow across departments.
- Developed operational policies to streamline processes and improve compliance.
- Reviewed financial statements to pinpoint opportunities for cost reduction.
- Led team meetings to align on goals, share updates, and gather employee feedback.
- Resolved customer complaints in a timely manner; ensured customer satisfaction.
Education
High School Diploma -
West Point High School
West Point, MS05-1990
Skills
- Office management
- Client management
- Staff training
- Office scheduling
- Scheduling
- Payroll administration
- Inventory control
- Data accuracy
- Billing compliance
- Medical billing
- Account reconciliation
- Vendor negotiation
- Data entry
- Conflict resolution
Timeline
Office Manager
Hometown Family Medical
06.2023 - Current
Call Agent
S3
01.2023 - 05.2023
Switchboard Operator
North Mississippi Medical Center
04.2019 - 12.2022
Admission Counselor
North Mississippi Medical Center
07.2015 - 04.2019
Data Entry Clerk
North Mississippi Medical Center
05.2004 - 07.2017
Assistant Manager
Arby's Restaurant
01.1999 - 05.2004
Manager
Hardee's Restaurant
12.1992 - 01.1999
Assistant Manager
Pizza Hut
08.1987 - 12.1999
High School Diploma -
West Point High School